Technical Specialist
Hcl Technologies Sweden AB / Supportteknikerjobb / Göteborg
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Visa alla supportteknikerjobb i Göteborg,
Mölndal,
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hela Sverige Visa alla jobb hos Hcl Technologies Sweden AB i Göteborg,
Skövde,
Helsingborg,
Linköping,
Malmö eller i
hela Sverige * Perform software configuration and customization, screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integration.
• Obtain and analyze business requirements and document technical solutions
• Develop, design and rollout new application modules, workflows and catalog requests
• Research new functionality and recommend solutions that deliver customer value
• Provide escalated support on technical issues to team members who are working service now implementations
• Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
• Should have at least ServiceNow Certified Implementation Specialist certification
• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time.
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Så ansöker du Sista dag att ansöka är 2023-05-30
E-post:
parveen_ku@hcl.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare HCL Technologies Sweden AB (org.nr 556955-5609)
Odinsgatan 13 Vån 5 (
visa karta)
411 03 GÖTEBORG
Jobbnummer 7794999
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