Swedish-speaking Consumer Relations Agent
Perido AB / Kundservicejobb / Göteborg
2025-01-16
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hela Sverige Are you fluent in Swedish and English? Do you want to become part of a well-known company in the automotive industry and take your service skills to the next level? As a Consumer Relations Agent with our client, you'll have the opportunity to work in an international environment where every day brings new challenges and opportunities!
About the position
Perido is looking for a Consumer Relations Agent for one of our clients, a large company and a well-known name in the automotive industry. The client's operations are available every day, year-round, and the work is organized in shifts, including mornings and evenings on weekdays from 7 AM to 7 PM and weekends from 8 AM to 7 PM. Our client values the creative and collaborative environment that arises when employees work together on-site. Therefore, the work is carried out at the client's office in Lindholmen, Gothenburg. Evening and weekend shifts include additional compensation.
Your daily tasks
In this role, you will be responsible for delivering a personalized and first-class customer experience that meets the needs of both current and future customers throughout the purchase and ownership journey. As a key representative of the brand, you play a central role in fulfilling the company's promise and contributing to a positive impact on society.
Your main responsibilities include communicating with customers, primarily via phone but also through chat and email. You will listen to their needs, address their inquiries, and provide sustainable solutions with a high level of service-all to create a positive and professional customer experience.
Our client places great emphasis on employee development. You will have access to coaching, assessments, and in-depth knowledge of products and services to grow in your role. As a specialist, you are expected to have a solid understanding of policies, processes, and systems to provide consumers with accurate and relevant responses.
Your characteristics
The role requires a flexible mindset and a proactive attitude. You need to be comfortable in a fast-paced environment and are able to adapt to various situations-even when the business takes an unexpected turn. You believe in building customer trust by demonstrating empathy for their concerns and being attentive to their needs. Finally, strong collaboration skills are essential for this role, as you will work closely with your team and coordinate with other departments to find the best solutions for customers.
Is this the role for you? We look forward to receiving your application!
Please note that we only accept applications in English for this position.
Qualifications:
Experience in handling customer complaints and feedback in a professional manner with a positive attitude
Fluent in Swedish and English, able to communicate effortlessly both verbally and in writing
Contract type and hours
Full-time consulting assignment until 2025-08-17. Start 2025-02-17.
Application
Please apply through our website at perido.se/lediga-jobb/. Simply click the "Apply" button in the job advertisement, fill in your details, and upload your CV. We recommend submitting your application as soon as possible, as the selection process is ongoing. Please note that some details about the assignment and/or client company may have been deliberately disclosed in the advertisement. If your profile matches what the client is looking for and you are contacted by a recruiter, you will receive all the information you need.
The recruiter responsible for this position is Linn Willberg, you can reach her via
linn.willberg@perido.se. You can find answers to most questions or concerns at perido.se/vanliga-fragor/. If you still haven't found the answer you are looking for, you are most welcome to contact us at
fraga@perido.se and one of our Recruitment Communicators will answer you. Always enter the reference number 34997 in the subject line. Please note that we only accept applications through our website and that we are unable to provide updates on your application status.
About Perido
Why is our company named Perido? The name comes from the Latin word Peridoneus, which means 'well-matched'. Perido is a consulting and recruitment company specializing in the white-collar sector, dedicated to helping you take the next step in your career. Our vision is to ensure that everyone thrives and feels engaged at work. We have grown steadily since our founding in 2003 and now have over 1,500 employees across the country, including around fifty internal staff at our headquarters in Stockholm and Gothenburg. As a Perido consultant, you'll play a key role in our organization, growing alongside us while strengthening our clients' businesses with your skills. Please visit our website
www.perido.se for more information.
Så ansöker du Sista dag att ansöka är 2025-02-15
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "34997".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Perido AB (org.nr 556639-6387),
http://www.perido.se Jobbnummer 9106553