Service Engineer Nordics
Hays AB / Civilingenjörsjobb / Stockholm
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hela Sverige About the role/assignment:
The company is a leading PV inverter and energy storage solutions manufacturer starting up in the Nordics. By providing customer-centric after-sales support, the EMEA after-sales service team contributes to increasing customer loyalty and sustaining the sales growth of the company.
As a Service Engineer, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day for a Service Engineer also includes direct interactions with the key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters. This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.).
Main responsibilities:
* Supporting and managing the after-sales activities in the Nordics.
* Training and supervising the resources of Level 1 support team.
* Constantly monitoring and analyzing service KPIs including customer satisfaction.
* Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
* Holding customer installation and service trainings, face-to-face and online.
* Proactively improving service processes and tools of to increase customer satisfaction and service efficiency.
Requirements:
* A technical background such a bachelor's or professional electrician degree in electrical engineering, communication technology or similar.
* Minimum of 3 years work experience in technical support in a technical environment
* Fluent in Swedish and English. Any other European language is a plus.
* Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
* Proven skills in managing after-sales service are a plus.
* Ability to work independently and focused in a dynamic, fast-paced environment.
* Strong communication skills and intercultural capability.
* Passion for solving technical challenges.
* Analytical mindset.
* Ability to travel
Location: You will depart from home, initially using your own car.
Language: Swedish & English is a requirement
Start date: 2023-01-12, fulltime
Employment type: 6 months of temporary assignment followed by permanent employment as long as both parts are satisfied.
About Hays:
At Hays we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years' success under our belts and a workforce of 10,000+ people across 33 countries, we've evolved to put our customers at the heart of everything we do.
So much more than a specialist staffing and recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers and candidates. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions to achieve your goals.
Ersättning Not Specified
Så ansöker du Sista dag att ansöka är 2023-11-06
E-post:
Hays.19768.3101@haysse.aplitrak.com Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "900610".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Hays AB (org.nr 556640-6103)
Arbetsplats Hays
Kontakt Mans Rosenkvist
mans.rosenkvist@hays.com +46 8 588 043 00 Jobbnummer 8226235
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