Service Desk Technician
Danda AB / Supportteknikerjobb / Göteborg
2022-08-15
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hela Sverige Assignment description
The Service Desk Technician is part of a team that delivers 1st line IT support to a global Company.
Key Accountabilities
1st line IT Service Desk technician responsible for global incidents and requests.
Involved in the onboarding process, from account creation to handing out IT equipment.
Managing IT equipment through purchase requests and maintaining stock levels.
Responsible for taking ownership of and resolving assigned tickets.
Follow global policies, processes and procedures.
Proactively suggest new ways of working and improvements to increase efficiency and effectiveness.
Actively contribute to new knowledge base articles for the end user.
Keep end-users informed of the status of their tickets by following defined processes.
Deliver support within the defined SLAs.
Participate in different kinds of projects when needed.
Competencies
Excellent customer service focus, acting with a "Customer at heart" attitude, always acknowledging the user's needs.
Be organised and structured in the way that you work.
Be proactive and understanding of business criticality.
Have excellent problem-solving skills.
Be flexible and have a "can-do" attitude.
Team player
Qualifications And Experience
Minimum of a high school education or similar
Minimum of 3 years of Service Desk first-line experience
Experience and knowledge of the IT support processes
Skillset in troubleshooting Office 365
Knowledge and understanding of prioritising and escalating IT tickets
Knowledge of ServiceNow
Experience working within Active Directory
Fluent in English, spoken and written
Bonus:
Fluent in German, spoken and written
ITIL foundation v4 Certificate
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-08-15ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2023-02-01
Klicka på denna länk för att göra din ansökanFöretagDanda AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Danda AB (org.nr 559069-2249),
https://danda.se Arbetsplats Danda
Kontakt Misha Amiri
misha.amiri@danda.se Jobbnummer 6881937
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