Service Delivery Manager
Volvo Information Technology Aktiebolag / Datajobb / Göteborg
2012-03-15
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hela Sverige Volvo IT is a global Group function. Our experienced and motivated team delivers reliable industrial IT solutions, competitive telematics services and insightful consulting services. We employ over 5 000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.
The Service Delivery Manager (SDM) is responsible for maintenance of service delivery according to the SLA. (Service Level Agreement).This applies to one or a set of applications as well as related infrastructure deliveries in scope of the SLA. Delivering maintenance services can involve from different Volvo IT departments/sites as well as non-Volvo IT resources.
As SDM for this portfolio you will be responsible for the SPRINT+ maintenance and enhancement. It is an inbound logistic application within the Order to Delivery Process. A major project is being handed over to maintenance within the next few months. The portfolio also contains some smaller applications and our service is being delivered from Gothenburg and Bangalore.
Your Profile:
• You are a self-going driving force with high social competence
• You are service minded with customer focus
• You like structure and are solution oriented with a holistic view
You have:
• Experience from leading staff in cost efficiency- and time target environment
• Work experience as a high level maintenance manager or equivalent
• Experience of handling deliveries to customers
• Experience from working in global set up
General Qualifications and skills:
• The general qualifications are that you have an adequate academic qualification and that you are a communicative team-player
• You have to have the ability establish and maintain good relations and also have the ability to work in global, multi-cultural organization
• You also have to be proficient in both spoken and written English and Swedish
You have:
• Broad IT background
• Leadership skills
• Proactive and with a strong drive to continuously challenge and improve
• Work experience as a high level maintenance manager, customer Service Manager or equivalent
• Courage and ability to communicate and explain the content of the service within the agreement/portfolio from a delivery perspective
• Capacity to execute against set targets
• Strong interpersonal skills and ability to create and maintain a human network
• Experience from work in customer/account teams. Used to daily contacts with customers
We can offer:
• A strong competence development roadmap and several professional and technical communities
• An attractive working environment with highly skilled and experienced colleagues
• The possibility to participate in developing and influence the future for the Order To Delivery area within the Volvo Group.
• A global network
• Carrier opportunities within the wide Volvo world
For further information, please contact:
Håkan Hansson, Line Manager, tel; +46 31 322 26 30
Union Representatives:
Thomas Åberg, Unionen, tel; +46 31 322 53 95
Christer Jonsson, Akademikerna, tel; +46 31 322 27 28
Anneli Mattsson, Ledarna, tel; +46 31 322 93 91
Publiceringsdatum2012-03-15Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-04-15
Klicka på denna länk för att göra din ansökanAnsökan kan tyvärr inte göras via e-post.
FöretagVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
AdressVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG
KontorsadressASSAR GABRIELSSONS VÄG
GÖTEBORG
KontaktuppgifterTelefonnummer: 031-667000
Jobbnummer 1187785
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