Project Leader
Ingka Services AB / Organisationsutvecklarjobb / Malmö
2022-04-19
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hela Sverige WHY WE WILL LOVE YOU
We are looking for a Project Deployment Leader who has prior knowledge and interest in Customer Fulfilment (CFF) and Service Fulfilment. Customer Fulfilment (CFF) is at the forefront in meeting our customers as an omnichannel retailer, which is one of the biggest potentials in our transformation and brings tremendous opportunities for Ingka to meet our customer satisfaction. The Delivery Management Platform project is a large contributor in the transformation of last mile in INGKA, supporting growth, happy customers and cost reduction.
If it makes you excited to be part of this journey, then the role as Project Deployment Leader might be the next step for you!
This role is a perfect development step opening up future career possibilities as you will be working with several country and global stakeholders.
You are a passionate, driven leader who is committed to delivering better solutions for Ingka. You see the customer first and consider the impact on the customer and co-worker in all that you do. You are motivated by improving the IKEA business and customer needs and influencing improvement of the business.
Skills/Qualities that would benefit you in this role:
• You are a team player and to enable change is easy for you
• You have good knowledge of IKEA processes within Customer Fulfilment, especially Service Fulfilment Operations.
• You have successfully led implementations on global/country/market level
• You like to work with different stakeholders to make things happen
• You are a good coordinator able to handle many interfaces and tasks
• You work in a very structured way and have ability to deliver in time in a complex environment
• Excellent relationship building across the organisation, both on Group and country level
• You are a problem solver and love to improve ways of working with a collaborative mind-set
• Talent to explain complex topics
• You have very good English skills - fluent in both written and verbal
YOUR RESPONSIBILITIES
Together with the Delivery Management Platform project team, you will lead implementation activities towards Ingka Retail Countries.
Following areas can be part of the assignment:
• Prepare and support the project team throughout the implementation of the Delivery Management Platform solution
• Support the receiving country throughout the solution implementation process including roll-out.
• Transfer global solution knowledge and related implementation activities to the receiving countries.
• Lead and Support in executing activities identified in the implementation checklist i.e., solution walk-throughs, trainings & configurations.
• Support and coach organisation readiness together with Digital Deployment and Project Implementation Managers in countries through communication plans, trainer preparation trainings, workshops etc.
• Support in identifying potential implementation risks, including people-side risks and anticipated points of resistance.
• Contribute with change management findings & learning's to relevant stakeholders.
There are no specific location demands as we will work predominantly digitally in this project. Though it needs to be considered that this is a global position, and it is required to meet with stakeholders from all time zones. This role requires some travel and is a temporary assignment until 2023-08-31 and you will report to Helena Lindstedt, the Fulfilment Unit and Service Development Manager.
ABOUT THIS WORK AREA
In Ingka we are looking to change how we are set up as an omnichannel retailer, to provide an excellent last mile service to our customers, securing both people, planet and business interest. As part of our IKEA Retail direction, related to Job 4 (Create affordable services to make IKEA convenient), Last mile is seen as a priority to transform to an Omnichannel Retailer as Online Sales and Services in general are growing. Due to this, taking complete ownership of the last mile value chain is a focus within IKEA in coming three years.
To support this business decision, a new IT system (Delivery Management Platform), operating model and sourcing model is to be implemented in a pull approach to the Ingka countries. The new ways of working with related IT solution to support these processes are new to IKEA and complex in shape of needing (1) development, (2) deployment to countries and (3) handover to line organisation.
QUESTIONS AND SUPPORT? LET'S CONNECT!
We look forward to receiving your application in English before Sunday 30th of April 2022. Please note that we will be reviewing and interviewing applications on a continuous basis.
Warmly welcome to connect and apply!
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Publiceringsdatum2022-04-19Så ansöker duSista dag att ansöka är 2022-04-30
AdressIngka Services AB
Älmhultsgatan 2
21586 Malmö
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ingka Services AB (org.nr 556608-1351)
Älmhultsgatan 2 (
visa karta)
215 86 MALMÖ
Ansökan E-post:
talita.moraes.olsen@ingka.ikea.com Arbetsplats Ingka Services AB
Jobbnummer 6548793
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