Operational Product Manager (740960)
Ericsson AB / Civilingenjörsjobb / Stockholm
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BNEW EUHW Operational Product Manager (OPM) is the main Ericsson HW interface between the Market areas, Customer Units and R&D. A key role is to maintain customers' trust in the quality of the ERS HW product portfolio and get a wide understanding of the product portfolio and quality performance in the customer's network, as well as being driver in cases with high business importance for the company.
You have experience from Customer centric roles combined with an understanding of the ERS portfolio. You will work primarily within the Radio and Baseband area, therefore technical competence in these areas is a prerequisite.
You are good in communication and leadership as you will be working across organizations in BA and MA/CU.
What you will do
Handle customer increased issues and when vital, lead product task forces.
Ensure that the voice of the customer is spread within the BA.
Responsible for communication strategy in sophisticated HW cases.
Work with internal PEU functions to understand/categorize what is driving HW returns from the market and take proactive actions.
Represent EUHW in customer meetings for HW quality topics and other initiatives.
Drive customer engagement & deployment support activities.
Prepare decisions and drive HW Field Corrections (Field Change Orders/Repair Change Orders/Service Advice/Repair Investigation requests).
Control the budget for HW Field Correction issues and ongoing activities.
Drive and lead process work.
You will bring
ERS HW Product design experience
Product Life Cycle Management Knowledge
Product Development Knowledge
Business Understanding
Customer Understanding
Communication
Deciding & Initiating Action
Relating & Networking
Ambitious & Commercial Thinking
Delivering Results and Meeting Customer Expectations
Adapting & Responding to Change
Contact Details: If you have any questions, you can contact recruiter Madhuri Singh at
madhuri.singh@ericsson.com.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm || Canada : Ontario : Ottawa || China : Beijing : Beijing
Req ID: 740960
Så ansöker du Sista dag att ansöka är 2024-02-25
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Torshamnsgatan 23 (
visa karta)
164 40 KISTA
Arbetsplats Ericsson
Jobbnummer 8473806
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