Manager Contact Services, HR Services Sweden
Volvo Group / Ekonomichefsjobb / Göteborg
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hela Sverige Are you engaged in your work with a strong ability to focus on employee engagement as well as customer success? Do you want to be part of a team with highly skilled colleagues that works at the heart of HR Operations?
Who we are:
HR services are responsible for providing the Volvo group with cost efficient and high quality services within the Administrative HR area. The objective with the HR services is to maximize administrative HR processes efficiency and benefits of scale for HR administration within the Volvo Group. We deliver services in 11 countries from our Global center and cluster of countries worldwide. Functional areas for service are; Contact center, Workforce, Compensation & Benefits administration, International Mobility and Recruiting services.
We are currently seeking a manager to the Contact Services team at HR Services, Sweden. You will be part of HR Services North EMEA Management Team and report to VP HRS North EMEA.
Our team is responsible for:
The Contact Services team in Sweden is located in Gothenburg. We are 7 engaged and knowledgeable employees responsible for providing answers to all HR related queries all Volvo employees in Sweden may have during their career.
We respond to inquiries from employees, HRBPs and managers that contact us via phone, email or portal.
We value quality, strong service mindset and high level of efficiency.
We work in close cooperation with our sister departments Compensation & Benefits and Workforce administration.
Your main responsibilities are:
We are looking for a customer and quality oriented manager with the ability to provide inspiring leadership and would like to be part of leading the team forward. The role includes full responsibility for HR, financial and delivery matters for the team. You see the importance of effective teams where people take pride in being responsible for their deliveries and help each other to reach success. We want you, who have the heart and energy for our employees, contact support and our company.*Plan, develop and execute the daily operation in the Contact Services team
• Secure service according to Swedish law, agreements and policies
• Focus on employee engagement as well as customer success
• Execute change and continuous improvements to support the Volvo Group Vision
• Deliver quality and cost efficient services with support from a lean production concept, VPS
So, do you have a holistic view, love to be a manager, are a creative problem solver with the drive to always improve something good to something even better, always with our customer in focus?
Then we are hoping to hear from you!
We strive for gender balance as we believe that actively prioritizing a high level of diversity in our workforce creates competitive advantage. It is our people that make the difference.
We will read applications continuously so don't wait to send in your CV.
For more information please contact
Beatrice Carlsson, Vice President EMEA North, +46 31 3223975
Qualifications
• University degree in Business Administration, HR or equivalent experience
• Experience from Shared Service operations or Service Desk operations, preferably within the HR area
• Leadership experience of building efficient and highly engaged team
• Structured and organized, process oriented, with experience of working with lean methods and tools
• Customer focused with the ability to build relations and a proactive engagement with stakeholders
• Strong communication skills, including an excellent level of verbal and written English and Swedish
• Change management skills
• IT knowledge and interest are important to succeed in this role
You will be part of a team where you will have the opportunity to develop both on a professional and personal level. You will have big impact on how other parts in the organization perceive and use our HR services.
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group Human Resources contributes to realizing the vision of the Volvo Group by driving the development of a global team of high performing people to meet the Group's business needs, and by delivering training and development through Volvo Group University and HR administration and support through HR Services. With Volvo Group Human Resources you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2018-05-18Så ansöker duSista dag att ansöka är 2018-06-01
Klicka på denna länk för att göra din ansökanFöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 4152300
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