Kundtjänst/support medarbetare
Star People Partner Sweden AB / Kundservicejobb / Stockholm
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hela Sverige Uber's driver-partners are our most important customers, and an expert should provide best-in-class support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business.
What You'll Do
Deliver 5-star, in-person support to our driver-partners
Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
Deliver info sessions to groups of new drivers to set them ready to drive and to properly use the app
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
Help brand the Uber name and get driver-partners excited to be on the road
Stay on top of new Uber policies, procedures, and programs that affect driver-partners
Contribute with valuable insights from the business to improve the driver experience through the Operations TeamOwn personal metrics for customer support and performance.Ensure quality by doc audit.Go beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements
What You'll Need
Communication skills, with the ability to interact and connect with many types of personalities
Fluent English & Swedish or Norwegian, Swedish & english
Enthusiasm about our product
Passion for working with others in a high performing team
Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
Ability to identify pain points and propose solutions
COMPETENCIES
Customer empathy
• Understands the impact of each job task on customer satisfaction
Customer advocacy
• Appropriately escalates challenges or ideas with proper context
• Priorities customer and organisational needs above personal ones
Service and experiential excellence
• Meets basic customer expectations while accomplishing work and meeting baseline quality and efficiency standards
Introducing Yourself & Taking Ownership of Who You Are. Using appropriate language and tone to communicatePromotes Team work and collaborative workingShares ideas and offers suggestions for building to team morale
Publiceringsdatum2022-01-12Så ansöker duSista dag att ansöka är 2022-02-11
AdressStar People Partner Sweden AB
Linnégatan 87A
11523 STOCKHOLM
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Support NO / Support SE".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Star People Partner Sweden AB (org.nr 556941-4724)
Linnégatan 87A (
visa karta)
115 23 STOCKHOLM
Ansökan E-post:
melina@peoplepartner.se Jobbnummer 6243069
Observera att sista ansökningsdag har passerat.