IT Change Manager
H&m It-Avdelning / Datajobb / Stockholm
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hela Sverige Do you have a passion for retail and the demand that drives business development? What about change, release and deploy processes? Great, then H&M IT Service Area Sales Store is the place for you - join us and strengthen our Change & Release Team and help us deliver the best Store IT Service to our stores worldwide.
H&M IT Service Area Sales Store is responsible for the development and delivery of IT systems and related services enabling Sales in Stores across the H&M Group. These include services such as Point of Sales (POS) and secure payments. As part of our Change & Release Management team you and your colleagues will take full responsibility for the change, release and deploy processes within the service area; with a specific focus on the change process. You carry the responsibility to drive the business needs all the way from registration to a final decision of a Request for Change by working closely with internal change/requirement analysts and your counterpart at our suppliers, as well as ensuring our stakeholders are decision ready. As change manager, you will have full responsibility to drive and maintain the change process for one of our main suppliers.
To be successful in this role you have a genuine interest and passion for IT change management. You have solid communication skills and experience of stakeholder management. You will be working in close collaboration with our business representatives and our suppliers and through these relations you will build skills and a foundation to create value to our stores. We believe you are an ambitious and confident individual - someone who can take initiative and drive the effort forward to ensure success in your area. You are a problem-solver, someone who quickly grasps challenges, identifies solutions and who has a "make-it-happen" mindset. You will be acting in a work environment with high pace and constant changes and that will challenge you to perform at your best together with lots of other talented colleagues.
Your responsibilities
Being an IT Change Manager within Service Area Sales Store comes with a lot of responsibility - and lot of fun.
Your to do-list includes:
• Your responsibility will be to drive the business needs all the way from registration to a final decision of a Request for Change by working closely with internal change/requirement analysts and your counterpart at our suppliers.
• Responsibility for driving and maintaining the change process for one of our main suppliers, including CAB and Prio forums
• Drive and facilitate decisions and priorities by securing awareness and availability of correct information to internal and external stakeholders
• As one out of two change managers in the team you will be assigned the role "super user"; which means that you are responsible for giving direction and guidance as well as supporting coworkers in our organization in the change process, including trainings, best practices, templates/toolbox, policies & principles
• Identify and drive continuous improvements initiatives, both internally within the Service Area but also in close collaboration with our suppliers to ensure that we have common ways of working and common view of our priorities
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
And your skills include:
• General knowledge of the ITIL Framework and preferably hands-on experience of ITIL processes such as Change management and/or Release management
• Ability to move seamlessly between operational and tactical levels
• Strong communication and presentation skills
• English is a requirement, Swedish is a merit
• Strong skills in facilitating and leading meetings, workshops and trainings
• Previous experience from service delivery roles is a merit
• Previous experience in retail, especially POS system, is a merit
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conduct business virtually all over the globe. The H&M group includes in addition to H&M the brands COS, Monki, Weekday, Cheap Monday, & Other Stories and H&M Home. As an IT-department, we work with all brands.
Publiceringsdatum2017-03-06Så ansöker duSista dag att ansöka är 2017-03-15
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 3357048
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