Implementation Specialist, Life Sciences - Monocl AB - Datajobb i Göteborg
Implementation Specialist, Life Sciences
Monocl AB / Datajobb / Göteborg
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Monocl's mission is to connect all stakeholders in life sciences and healthcare through software - thereby enabling our customers to target and engage the right opinion leaders, medical experts, and customers anywhere in the world. We are guided by a strong vertical focus on life sciences and healthcare, combined with a relentless drive to address great customer challenges. We truly believe that software eats the world.
Our expansion has created the need for an energetic and motivated Implementation Specialist to join the Monocl Customer Experience Team.
Monocl, a Definitive Healthcare company, is a rapidly growing SaaS business focused on life sciences and healthcare. You will have the chance to work closely with our customers and make a difference where it truly matters. Do you have a technical background, the ability to break down complex problems and a passion for customers? Then we would love to get to know you better!
Your Challenge:
As an Implementation Specialist, you will work closely with our diverse customer portfolio, which includes many of the top companies in the pharmaceutical and life sciences industries. You will use your technical background to act as a subject matter expert in everything and anything related to our complex data set. As this is a new role, you will have the opportunity to help define what it is to work as an Implementation Specialist while supporting our customers with deep insight into the Monocl product.
Here are some things you'll tackle:
Execute professional service projects, by utilizing Monocl data to unlock deep insight for customers that will help them empower and achieve their challenging business objectives.
Utilize your technical background to lead project from start to completion where you act as a subject matter expert and liaison between Customer Experience, Product Management and Engineering.
Work with process improvements and optimization, ensuring that our customers have a world-class experience.
Utilize your background to build internal communication channels between departments.

What you'll need:
We believe you have a technical background and a passion to interact with customers, delivering a high level of service and building lasting customer relationships. You are highly communicative and can utilize this skill to easily liaise between departments while breaking down complex terminology. You thrive working independently and with colleagues in smaller teams where you will be responsible for your own projects whilst always assuring the team is succeeding as well. You have a proven background of delivering on your deadlines and you are willing to walk the extra mile in ensuring our customers get the best service possible.
Bachelor in Computer Engineering or similar.
Experience programming in SQL
Experience in managing projects from start to finish.
Experience acting as a technical liaison or working with a development team.
Experience working in customer-facing roles, driving engagement.
Service-minded, patient and supportive personality.
Excellent oral and written communication skills.
Additional language skills and past experience of customer success platforms are preferred.

Preferred skils:
Experience in Java/Python
Experience with API calls
Experience with CRM software like: Salesforce, Veeva etc.

Why we love Monocl, and why you will too!
Industry leading products
Work hard, and have fun doing it
Incredibly fast growth means limitless opportunity
Flexible and dynamic culture
Work alongside some of the most talented and dedicated teammates
Definitive Cares, our community service group, gives all of us a chance to give back
Competitive benefits package including 4000 SEK/year personal wellness grant, private health insurance etc.

Who we are:

At Monocl we strongly believe in the strength of diversity and welcome applicants from all backgrounds. Here you will join an ambitious and international working environment with colleagues that push each other to the next level. You will enjoy a range of benefits and be equipped with great hardware for the job.

How do I apply?
This position will remain open as long as this ad remains on our website. When submitting your application, make sure to highlight and demonstrate past relevant achievements that you are proud of and make sure to include relevant references. We continuously look through applications. The applicants that best match our requirements will be contacted for a video interview before a follow-up interview. For questions (not applications) regarding the role, feel free to contact our Talent Acquisition & Culture Lead, Arsaman Bahrami, at or +46 739800118.


Så ansöker du
Sista dag att ansöka är 2021-11-22
Klicka på denna länk för att göra din ansökan

Monocl AB
Redegatan 1B
42677 Västra frölunda


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