ICT Operations Manager (192574)
Ericsson AB / Datajobb / Stockholm
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The ICT Operations Manager is responsible for supporting assigned service delivery operations across the delivery units and towards specific user groups. The ICT Operations Manager can be responsible within 3 areas. The Local Operations Manager (LOM) is responsible for "orders from" and deliveries to specific user groups with hands-on local operational and forecasting responsibility. The Service Operations Manager (SOM) is responsible for a specific supporting service across all delivery units, supporting the "delivery from" function.. The Domain Operations Manager (DOM) is responsible for an aggregated service that consists of multiple supporting services for a specific defined domain.ICT Operations managers can also hold global responsibilities toward cross organization alignments for sites such as GICs, Verification Centers and Business Near Centers. OPM is required to align global requirements to sites as well as to align ways of working across same type sites with respect to strategic roadmaps.
Typical Interfaces
ICT Delivery Managers, ICT Service Managers, ICT Engineers, ICT Architects, ICT Project Managers, ICT Strategic Portfolio Managers, ICT Technical Product Managers, ICT Asset Managers, ICT Line Managers and Directors, Operational Development, Business Controllers, Site Heads, Business Finance
Behavioral Competences
Delivering result and meeting customer expectations
Applying expertise and technology
Persuading and influencing
Presenting and communicating information
Entrepreneurial and commercial thinking
Following instructions and procedures
Applicable process connected to Job Role
IT Product Portfolio Management Process, IT Supplier Management Process, IT Service Level Management Process, Problem Management Process, Change Management Process, Configuration Management Process, Engineering Demand Management Process , IT Asset Management process (Quotation, Order management, booking, spare/repair), IT Service Delivery Process, IT Forecast Process, Financial processes affecting IT business
Tools & Resources
SAP/BW, IT Service Catalogue, EriDoc, IT Request Handling and Asset Management Tools (RTT, SMP, Equipman, BAMS, TEFIR), CIR, BMC, ITAR, Gordon , AHOT, Tableau, Financial Reporting
Ericsson Overview
Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet's greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Publiceringsdatum2017-04-26Så ansöker duSista dag att ansöka är 2017-05-10
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3461360
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