GMD AdminDirect Front Office Administrator at AstraZeneca
Adecco Sweden AB / Administratörsjobb / Mölndal
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hela Sverige Description:
The GMD Business Support Office performs high level administrative support and administrative duties across GMD.
GMD AdminDirect is part of the Business Support Office and GMD 's administrative support on demand function supporting around 3500 internal customers in Sweden, UK and US. The global operation consists of one Back Office located in Warsaw and four Front Offices distributed at the major AZ hubs in the three regions.
The role:
As allocated in our AdminDirect Front Office you will be the one interacting with our customers directly face to face. Customers will come to the Front Office and ask for various admin support. Your responsibilities are to give admin support in general onsite tasks, support customers to enter tasks in the customer Interface, guide customers to correct support functions etc.
You will interact with both the Coordinators as well as the Back Office staff in Warsaw and Front Office staff in the different regions.
You are the BSO first line support when it comes to onsite support, representing all of BSO. You will interact with customers and also deal with customers that are not happy with our support. You will constantly think of how to improve things and how to work smarter for the customers.
It is business critical to have an excellent service mind approach.
As Front Office administrator you will be responsible for introducing new customers to AdminDirect and arrange for them to be trained in how to use the service. The Front Office staff will be task managed by the Coordinators in Warsaw, but line managed by a local line manager.
Our Admin Direct Front Office is open daily from 08:30 in the morning to 16:30 in the afternoon. The workload will be "uneven" in the sense that there might be times during the day when there are no customers. Still the FrontOffice will need allocation of two administrators during opening hours.
Major Responsibilities:
* Work collaboratively with Global Colleagues to deliver a lean, consistent and professional global administration service to GMD customers
* Provide excellent Customer Service always being there to help and advise the customers
* Ensure good business understanding and show passion for customers
* Advise customers on the best way of conducting administrative tasks
* Participate in administrative continuous improvement activities
* Contribute to knowledge sharing within the Business Support Office
* Provide guidance/coaching and mentoring to colleagues where required
* Participate in training and development initiatives for administrators or other relevant training
* Hands on local support
* Practical Expense Reporting administration (receipts)
Minimum Requirements:
* Proven record in providing excellent Customer Service
* Fluent in Swedish and English
* Relevant professional qualification in administrative skills
* Demonstrated advanced proficiency across a broad range of administrative processes and procedures
Skills and Capabilities
* Ability to exercise considerable discretion, judgment, tact and diplomacy
* Demonstrated abilities to take the initiative to respond to rapidly changing priorities
* Ability to work independently with only general guidance
* Demonstrates a can-do approach and willingness to learn new skills
* Excellent time management and organizational skills
* Excellent interpersonal and communication skills as demonstrated by the ability to work effectively with others at all levels of the organization and externally
* Demonstrated ability to work successfully in a team environment
Facts:
Hours: 8:00-17:00, 40 hours a week. The FrontOffice has daily opening hour from 08:30 to 16:30.
About the employment
The assignment will start 2017-12-06 and end 2018-06-30. As a consultant, you are employed in Adecco Sweden.
Adecco is the world 's largest recruitment and staffing company. In Sweden we have offices in about 50 locations and have 5,000 employees. Our size means that we have clients in most industries and an employment as a consultant with us enables you to expand both your social and professional network. Since Adecco works with many sought-after companies that use us for their staffing needs, there is also the chance that you are offered services that never reach the open market.
Adecco has a labor contract. We want you to feel good and we offer including wellness grants, discounts on gym etc. For you to feel safe, you are covered also by insurance and occupational health.
About the application
The position will be filled immediately, and, for that reason, the recruitment process will be continuous during the application period. If you are interested, please do apply as soon as possible. You apply by registering via the form below. Attach CV and cover letter.
The first step in our recruitment process is that you will receive one or more tests sent to your e-mail. Adecco uses the tests as part of the process in order to make a quality-assured and an assessment that is as fair as possible. The recruiter then goes through the applications received continuously and makes a first selection. If you have the profile we are looking for, you will be contacted for a telephone interview. Those who pass this stage of the process will get the opportunity to come to Adecco and meet the recruiter for a personal interview.
If you have questions about the position or the recruitment process you are welcome to contact the recruiter Alexandra Fahlström at 031-725 45 08.
We look forward to your application!
Varaktighet, arbetstid
Heltid Visstid
Publiceringsdatum2017-11-09ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-11-17
Klicka på denna länk för att göra din ansökanKontaktAlexandra Fahlström 031-725 45 08
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Östra Hamngatan 26-28
41109 GÖTEBORG
KontorsadressÖstra Hamngatan 26-28
Jobbnummer 3792876
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