German Speaking eSourcing Service Specialist
MultiMind Bemanning AB MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
Our client is one of the world’s leading providers of consulting, technology and outsourcing services. The company is present in more than 40 nations and employs over 110,000 people worldwide. At the moment they are looking for a German speaking eSourcing Service Specialist in Stockholm
Do you have a strong customer focus and an interest in the eSourcing process?
You role will include support of customers who are using eSourcing tools. It involves execution of application-related services such as participating in the monitoring and running of eSourcing events as well as assistance in the resolution of support issues. You act as the main interface and communication channel during the complete service request and incident resolution life cycle.
It is a full-time position located in Stockholm, Sweden. You will be part of the Service Management Source Team which consists of 5 motivated and skilled members that provide 1st and 2nd line support.
Your main responsibilities will be to
• Provide 1st and 2nd line support for eSourcing users including administrative tasks and advanced services such as conducting online trainings for suppliers on how to bid in tenders and auctions, answering functionality related questions, as well as assisting buyers with event setup
• Create and manage reported incidents, actively taking part in their resolution
• Evaluate continuous improvements of internal processes and routines
• Take part in business development projects
• Create manuals for internal use and train new recruits
We are looking for a positive team player
• with strong social and communication skills
• with focus on quality and time-efficiency
• who possesses a structured, client-oriented mindset
• who has the ability to take own initiatives and to think outside the box
• who is internationally driven and results-oriented
Competencies
• Academic degree in Economics, Business Administration or related area
• Experience in customer service
• Client- and value-adding mindset
• Analytical skills
• Merit if you have experience in ITIL as best practice
Language skills
• Fluent in German and English
• Additional language skills in Swedish, French and/or Spanish are a merit
If this opportunity appeals to you please send your CV and application letter as soon as possible. Interviews are being conducted continuously throughout the selection and recruitment process.
Publiceringsdatum2011-10-08Arbetstider och omfattningHeltid
ErsättningFast
Så ansöker duSista dag att ansöka är 2011-10-31
Ansökan kan tyvärr inte göras via e-post.
Ansökan sker via företagets webbplats.
KontaktAline Khlebnikova, +46 8 21 67 26
Isabelle Rzewuski, +46 8 21 67 01
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Gamla Brogatan 27
11120 Stockholm
Jobbnummer 1049619
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