German speaking Customer Manager to Freespee
Aoex AB / Säljarjobb / Uppsala
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hela Sverige Freespee is a marketing automation technology that turns phone calls in online user events that are accessible and useful for online marketing. Freespee users can route the collected data to hundreds of 3rd party analytics and marketing tools with the flick of a switch.
The data is used to allocate marketing budgets most effectively and create relevant experiences for online customers. Founded by Swedish VoIP (voice over Internet protocol) executives in 2009, Freespee is headquartered in London.
The Swedish office is located in the heart of Uppsala, literally 3 min from the railway station and approximately 40 minutes with train from Stockholm. In Uppsala a team of twenty-five driven and entrepreneurial co-workers, working in a fast paced, open minded and fun atmosphere.
As Customer Success Manager at Freespee you will lead the post-sales efforts towards our customers. You will need to become a Freespee platform expert so you can speak, and teach, intelligently on the value and usage of each part of the Freespee offering.
The position
You will be part of a positive and open minded company, were the social atmosphere is key driver of our success. Thanks to our atmosphere you will get a great opportunity to create your own way of working and see the results of your choices. As Freespee is a fast-growing company that constantly is moving forward you will be a part of a great entrepreneurial journey, why it is important that you can apply your personality to a small and agile company like ours.
You will be an important part of Freespee’s organisation and to increase the business towards are main markets. Your main task is to ensure smooth handoffs from Sales to OnBoarding and from OnBoarding to Customer Success. This means that you will create and execute on a strategic plan for each of your customer. To be successful in this position you must have a genuine interest in finding the pain of the customer and how it affects their ability to achieve better results. As a CSM you will provide coaching and education to improve adoption of the Freespee product by each and every customer. You will deliver best practices to customers to help improve their overall value that Freespee brings. Build value-based relationships with customers and ensuring that they remain Freespee customers. Field Product Management – bringing intelligent product feedback and recommendations from customers back to the Freespee engineering team. Participate in developing and delivering world-class processes for executing Customer Success. State of the art data analyst skills and ability to find patterns are crucial for success. Renewals – negotiating and closing renewals with existing customers.
The position is based in Uppsala, Sweden but includes responsibility for the German market. This means that you need to be close to native in both English and German.
Experience and competency
To become a part of the successful Freespee team you have to have a passion for helping companies be better at delivering state of the art customer experience. You have to have a desire to create better solutions and having at least 2 years in a customer-facing role as CSM or Account Manager, preferably at a SaaS company or Media Agency.
Do you have a true passion for customers and for Customer Success and truly enjoy a dynamic and open environment? Can you honestly juggle multiple, very different tasks – Sales call today, OnBoarding tomorrow, discussing product development requests with the Freespee engineering team the next day? Do you value to be a part of a young company in the middle of the expansion, and also be able to improve and come up with new ideas?
Do you have great presentation and demonstration skills? If yes, you are more than welcome to join our exciting future!
Apply
Freespee co-operates with the recruitment agency Aoex Closers regarding this assignment. If you have any questions please feel free to contact Sales Recruitment Advisor, Robert Conzato at Aoex for more information.
E-mail:
Robert.conzato@aoex.seAoex
Aoex Closers delivers key candidates & business drivers to all roles that have some revenue driven function - Primarily within Sales & Business Development. The AOEX Closers employees all have successful backgrounds within Sales/ Business Development, and therefore know the key drivers for successful placements within revenue/ profit driven roles.
Aoex Closers measures factors like competence, attitude and personal motivation. Through sector specific tests and interviews they give you a complete picture of the people you want to recruit. Allowing you to right from the start focus on your employee's strengths and form a dynamic sales team.
info@aoex.sewww.aoex.sePubliceringsdatum2014-10-10Arbetstider och omfattningHeltid -
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2014-12-09
Klicka på denna länk för att göra din ansökanFöretagAoex AB
AdressAoex AB
Olof Palmes gata 13
11137 Stockholm
KontorsadressOlof Palmes gata 13
Övriga kontaktuppgifter Jobbnummer 2027796
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