Front Office Manager
Radisson Arlandia Hotel AB / Receptionistjobb / Stockholm
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hela Sverige With easy access to the airport using our complimentary ALFA shuttle bus, the Radisson Blu Arlandia Hotel at Stockholm Arlanda Airport (ARN) is minutes from the terminals. After arriving at Arlanda, our guests can lay back and relax just minutes later in one of our 342 soundproof rooms and suites.
The hotel offers free high-speed wireless Internet and complimentary access to a fitness center with sauna and indoor swimming pool, or enjoy hearty meals or a Scandinavian favorite, along with a glass of wine from the extensive wine list at our on-site restaurant. At our modern bar, guests can unwind with a drink coupled with tempting nibbles and light snacks.
Our 24 meeting rooms provide state-of-the-art event facilities for business travelers wishing to host productive meetings close to Arlanda. Rooms can be adapted to any occasion; the largest room provides space for up to 250 delegates.
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Blu Arlandia Hotel to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Front Office Manager:
Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Develops and implements plans where front office initiatives & hotel targets are achieved
Leads and manages the front office team, fostering a culture of growth, development and performance within the department
Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Establishes and delivers an effective planned guest engagement programme
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Front Office Manager:
Proven experience in front office with strong problem-solving capabilities
Excellent leadership skills with a hands-on approach and lead-by-example work style
Commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Experienced in using IT systems on various platforms
Strong communication skills
What We Offer
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
Becoming a part of the #4 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2021 og 2022
Special rates for our team members, and friends and families while travelling and staying in our hotels
We take our "We grow talent, talent grows us" culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
A workplace covered by collective agreement
Special prices for employees at our own restaurants
An international workplace with colleagues and guests from all over the world
Employee canteen with homemade food
With easy access to the airport using our complimentary ALFA shuttle bus, the Radisson Blu Arlandia Hotel at Stockholm Arlanda Airport (ARN) is minutes from the terminals. After arriving at Arlanda, our guests can lay back and relax just minutes later in one of our 342 soundproof rooms and suites. The hotel offers free high-speed wireless Internet and complimentary access to a fitness center with sauna and indoor swimming pool, or enjoy hearty meals or a Scandinavian favorite, along with a glass of wine from the extensive wine list at our on-site restaurant. At our modern bar, guests can unwind with a drink coupled with tempting nibbles and light snacks. Our 24 meeting rooms provide state-of-the-art event facilities for business travelers wishing to host productive meetings close to Arlanda. Rooms can be adapted to any occasion; the largest room provides space for up to 250 delegates.
Varaktighet, arbetstid, etc. Full Time
Så ansöker du Sista dag att ansöka är 2023-08-03
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Radisson Arlandia Hotel AB (org.nr 556257-4771)
Arbetsplats Radisson Blu Arlandia Hotel, Stockholm-Arlanda - Rooms
Jobbnummer 7965716
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