Field Agent Support Specialist
Ria Financial Services Sweden AB / Bankjobb / Stockholm
2015-09-16
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hela Sverige Short description of company
Ria Financial Services is the third-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). Serving more than 149 countries in the world, RIA has emerged as a global leader in remittances and is a recognized benchmark in both quality and reliability of the service it offers to general public.
VACANCY DETAILS
Field Agent Support Specialist
Full job description
As an Field Agent Support Specialist your purpose is to improve the position of our agents in the market: setting a fixed competitive exchange rate, being careful in maintaining a competitive exchange rate, providing advertising materials to optimize the image and the presence on the Agent core market, solving doubts or helping them use our Money Remittance platform.
The ability to speak Spanish, Arabic or knowledge of these markets would be an advantage but is not essential.
You will be responsible for:
1. Attending the clients in the assigned area by phone, trying to solve their doubts and/or problems in a daily basis.
2. Monitoring evolution of the agents: keeping regular contact with them when their activity is diminishing or when we have information about the activity of RIA agent with the competition.
3. Assessing the satisfaction of the agent with the company service.
4. Doing periodic reports for the Management in order to undertake the right action for the development of it.
5. Visiting regularly the agents in their establishments
We are a leading multi-national company with a great multi-cultural environment and we offer real career development possibilities to our employees.
REQUIREMENTS
Skills
• The ideal candidate has a minimum level of High School, though a University degree is a plus.
• You must have sales and customer orientation, be an analytical thinker and have an excellent
• Understanding of the exchange rates and its effects over the clients' activity - knowledge about
• "Revenue/Yield management" is highly valued. You need a proficient level in the use of the Windows environment (particularly Excel) and an excellent command of Swedish and English
• Another language as Arabic will be highly appreciated.
Languages skills (1 fluent-5 basic)
Professional command in
English 4
Swedish 4
Arabic 3
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-09-16ErsättningFast månads- vecko- eller timlön
Minimum: 20000SEK
Så ansöker duSista dag att ansöka är 2015-10-15
Documents required: CV + Motivation letter
Language of documents to be submitted: English
Ansökan kan skickas till e-postadress:
cmartinez@riafinancial.comKontaktCristina Martínez +34 66265556
cmartinez@riafinancial.comFöretagRia Financial Services Sweden AB
AdressRia Financial Services Sweden AB
11157 STOCKHOLM
KontorsadressSveavägen 17, 8tr
Övriga kontaktuppgifterTelefonnummer: 0034662655561
Jobbnummer 2437173
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