European Manager Technical Support
Ctek Sweden AB / Elektronikjobb / Stockholm
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hela Sverige CTEK is a global market leader in vehicle charging solutions.
Established in Dalarna Sweden, CTEK is the leading global brand in battery charging solutions, most specifically vehicle charging. CTEK offers products ranging from 12V & 24V battery chargers to charging solutions for electrical vehicles. Products are sold via a carefully selected network of global distributors and retailers, as original equipment, supplied to more than 50 of the world's leading vehicle manufacturers and through charge point operators, property owners as well as other organizations and individuals providing EV charging infrastructure. CTEK takes pride in its unique culture based on a passion for innovation and a deep commitment to supporting the transition to a greener mobility, by adhering to industry leading ESG standards.
We are now hiring a European Manager Technical Support to our Energy & Facility Division, preferably based in Norrköping, Stockholm or Dalarna.
As European Manager Technical Support you report to our Global Head of Energy & Facility (E&F). E&F has developed a strong portfolio of products with market leading EVSE features such as our destination charger Chargestorm Connected 2 and our portable charger Njord Go. With safe and user-friendly solutions, CTEK is now a well-known brand with over 100,000 sold charge points across many different European countries. The products are mainly sold to charge point operators, but also to electrical wholesalers, installers/electricians and property and car-park owners. Customers therefore comprise both consumers and businesses, including Vattenfall, Eways, MER, Lundbergs Fastigheter, Stockholm Parkering, Rexel, EVC, City Electric Factors, and Flowbird.
What you do
Our European Manager Technical Support supervises Support Engineers throughout Europe to ensure operational stability and efficiency with continuous improvement. You deliver support in alignment with set KPI's, customer expectations and strategic imperatives. This position has full operational decision-making authority for function within set goals, policies, and budget.
In this role you manage operational day-to-day activities for the E&F Support Team, including but not limited to, phone/email support, remote connectivity, commissioning, on site field support including managing through partner network, training (Skillbase) and sales support.
You will also;
• Set yearly and quarterly objectives and key results for the team. Lead by setting a good example and engage the team to achieve set goals.
• Identify training needs and provide coaching.
• Monitor first response time and give customers with SLA priority according to contract.
• Develop and implement a robust and time saving support process including billing of service instances.
• Escalate and follow-up relevant support questions to other functions or direct manager when needed.
Who you are
You lead by example and your strengths are to build an inspiring environment and communicative culture. We want you to have strong leadership and interpersonal skills, high integrity, and assertiveness. Strong business acumen and a willingness to grow in an immature market is essential to thrive in this role.
Your skills
We want you to have several years of experience working as a service or development engineer within an applicable area of technology. You have a technical education and previous leadership experience is preferred. You have good computer skills (MS Office, Salesforce.com, Windows etc.), and fluent in Swedish and English, both oral and written. German, French or other European language preferred.
What CTEK can offer you
• Technology and competence development within latest standards and technologies in the electrification area
• To participate in the green technology shift and its challenges and possibilities for CTEK
• Great colleagues and a supporting, helping and educational environment
• Employee discount on our products
• Hybrid/remote workplace
• Collective agreement (Teknikavtalet)
• Beneficial electric vehicle charging at the offices
Apply no later than August 11th
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2023-12-23
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ctek Sweden AB (org.nr 556540-3234),
https://www.ctek.com Arbetsplats Ctek
Kontakt Johanna Mogren Sundqvist
johanna.mogren@ctek.com Jobbnummer 7944348
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