Danish speaking Technical Support Professional
Stream International Nordic AB / Supportteknikerjobb / Helsingborg
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hela Sverige Visa alla jobb hos Stream International Nordic AB i Helsingborg Stream International Nordic AB provides customer support in the Nordic area. Our customers are well-known companies that have chosen to outsource part of their support. Stream International helps both private- and business customers with customer support. We provide support in Danish, Finnish, Norwegian and Swedish.
For one of our teams we are now looking for a Danish Speaking Technical Support Professional.
We are building a team with deep knowledge of complex, emerging technologies as well as broad capabilities across multivendor, datacenter environments. As managing technology gets harder, we are getting smarter. Are you ready to help build the future?
As a Technical Support Professional, you will deliver innovative, technical solutions across a wide spectrum of datacenter technologies to the client's customers. You will work in a collaborative environment, leveraging cross-functional relationships in networking, storage and server technologies. You will have vast opportunities to develop technical competency in complex solutions involving systems management, networking, direct attached storage, server hardware, virtualization, and operating systems and applications. You will work closely with peers and receive real-time assistance from Senior Engineers to diagnose, reproduce and resolve customer issues. You will devise logical troubleshooting approaches to make significant decisions having considerable impact on normal operations and profitability. This role reports to the Technical Support Manager.
Role Responsibilities
• Troubleshoot and resolve complex customer technical problems across datacenter-wide environments
• Collaborate with peers, team leads, and Senior ProSupport Engineers as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution
• Demonstrate case management skills for each customer/case by managing timelines, complexity, and communications
• Follow up with customers via phone and email to ensure accurate resolution for their technical issues
• Work on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations
• Use troubleshooting techniques and tools to identify root cause of complex technical scenarios
• Document problems, diagnostics, interactions, next steps, and solutions implementation in the CRM tool
Qualifications:
• 2-6 years of relevant experience or equivalent combination of education and work experience (Undergraduate degree and 0-2 years relevant experience)
• Proven skill Installing, Configuring and Troubleshooting:
• Server Hardware and Operating Systems
• Systems Management technology
• Network and Direct Attached Storage
• Spoken Danish language
• Competent Knowledge in one or more of the following technologies:
• Linux OS
• Fibre Channel Network
This is a temporary position for 2 months with the possibility for extension.
Publiceringsdatum2013-12-19Arbetstider och omfattningVisstidsanställning 11 dagar - 3 månader
Heltid
Vikariat, 2 månader eller längre.
ErsättningFast lön
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FöretagSTREAM INTERNATIONAL NORDIC AB
AdressSTREAM INTERNATIONAL NORDIC AB
BOX 5076
25005 HELSINGBORG
KontorsadressRÖNNOWSGATAN 8
HELSINGBORG
Övriga kontaktuppgifterTelefonnummer: 042-4957700
Jobbnummer 1734314
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