Danish speaking Support Agent (1st line support)
EU-Supply Holding AB / Supportteknikerjobb / Stockholm
2016-05-30
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hela Sverige Visa alla jobb hos EU-Supply Holding AB i Stockholm,
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hela Sverige Company description:
EU-Supply is one of Europe's leading suppliers of electronic procurement solutions, with a focus on tender management, sourcing and contract management. Our headquarter is located in Sweden with offices in UK, Norway, Denmark and Estonia. Now we need to expand our helpdesk with a Danish speaking support agent who will work from Stockholm.
Responsibilities:
We are looking for a support agent who will help customers in our procurement system, mainly our Danish speaking customers. You will assist with different issues such as password reset, registering questions and general guidance in our system. It is important that you are a communicative, patient and a careful person with a talent for managing customer relationships via phone and our ticket system. As a person you are service minded and responsible and have a positive attitude. Fluency in speaking and writing Danish and English is required.
Work description:
• Monitoring, review and handling of ticket queue
• Answer questions and give guidance
• Escalating issues to Back-End support, when needed
• Follow very strict security rules
Requirements:
• Fluency in speaking and writing in Danish and English
• High school diploma (Studentereksamen)
Advantage:
• Experience working in help desk, customer service or call center.
• Understanding in other Scandinavian languages
• Technical skills/talents
• Experience in using different web systems
• Patient, polite and careful
Start: Asap
Extent: Full time
Working hours: 08-17 CET
Location: Stockholm
Salary: According to agreement
Questions will be answered by Heidi Wennberg on
heidi.wennberg@eu-supply.com , or +46 70 556 03 01
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-05-30ErsättningFast månads- vecko- eller timlön
Så ansöker duAnge följande referens när du ansöker: Danish support agent
Ansökan kan skickas till e-postadress:
recruitment@eu-supply.comFöretagEU-SUPPLY HOLDING AB
AdressEU-SUPPLY HOLDING AB
Gävlegatan 16
11330 STOCKHOLM
KontorsadressGävlegatan 16
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-54553280
E-postadress:
info@eu-supply.com Jobbnummer 2876867
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