Danish speaking Support Agent (1st line support)
EU-Supply Holding AB / Supportteknikerjobb / Stockholm
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hela Sverige Company description:
EU-Supply is one of Europe's leading suppliers of electronic procurement solutions, with a focus on tender management, sourcing and contract management. Our headquarter is located in Sweden with offices in UK, Norway, Denmark and Estonia. Now we need to expand our helpdesk with a Danish speaking support agent who will work from Stockholm.
Responsibilities:
We are looking for a support agent who will help customers in our procurement system, mainly our Danish speaking customers. In the role of a support agent you will help our Danish customers with different issues such as password reset, registering questions and general guidance in our system. It is important that you are a communicative, patient and a careful person with a talent for managing customer relationships via telephone and our ticket system. As a person you are service minded and responsible and have a positive attitude. Fluency in speaking and writing Danish and English is required.
Work description:
• Monitoring, review and handling of ticket queue
• Answer questions and give guidance
• Escalating issues to Back-End support, when needed
• Follow very strict security rules
Requirements:
• Fluency in speaking and writing in Danish and English
• High school diploma (Studentereksamen)
Advantage:
• Experience working in help desk, customer service or call center.
• Understanding in other Scandinavian languages
• Technical skills/talents
• Experience in using different web systems
• Patient, polite and careful
Start: Asap
Extent: Full time
Working hours: 08-17 CET
Location: Stockholm
Salary: According to agreement
Send your application in Danish or English.
Questions will be answered by Heidi Wennberg on
heidi.wennberg@eu-supply.com , or +46 70 556 03 01
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-07-19ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-08-21
Ange följande referens när du ansöker: Danish support agent
Ansökan kan skickas till e-postadress:
recruitment@eu-supply.comFöretagEU-SUPPLY HOLDING AB
AdressEU-SUPPLY HOLDING AB
Gävlegatan 16
11330 STOCKHOLM
KontorsadressGävlegatan 16
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-54553280
E-postadress:
info@eu-supply.com Jobbnummer 2960385
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