CX Insights & Analytics Transformation Manager
Volvo Personvagnar AB / Marknadsföringsjobb / Göteborg
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Some of the most exciting action is within the Consumer Experience organisation, which is bringing the consumer voice forward and creating valuable consumer insights of Volvo's markets to ensure continually develop and making sure to deliver world-class consumer experience.
To further grow and reach our bold goals - committing to 1.2M new car sales by 2025, with 50% sold online and being fully electric by 2030 - we're looking for free the thinkers, the believers, the dreamers and most of all - we're looking for you.
CX Insights and Analytics Team - let's introduce ourselves
At Volvo, we are in the middle of an exciting transformation where new roles and goals are being created to meet future needs from the organisation, with a strong focus on how we better understand our consumers.
Our team is responsible to shape strategy for how we gather any kind of feedback from all parts of the consumer journey. This gives us valuable insights once we gather all the feedback into one analytics engine and then make sure to present it to relevant stakeholders and most importantly - take action. These insights will be supporting business functions like sales, customer care, retail operations, UX and our product offers.
CX Insights & Analytics Transformation Manager - this is what you'll do
In this role you will be responsible for change management in driving Volvo Cars towards a consumer-oriented company that wants to base priorities and decisions on consumer insights, including training materials, tutorials, physical trainings, etc. You will use the overall Consumer Insights strategy and programs and create transformation plans that creates engagement and eagerness in different functions to take actions on consumer feedback.
Further, you will contribute to the feedback governance strategy implementation by leading the transformational CX culture change, identifying competence needs and plans to close them. Part of your responsibilities will be to develop workshop materials and communication materials that helps to kick-start a consumer-oriented change in an operation or product team.
More, collaborating with the Learning and Development function to utilize global learning platforms, methods and vendors will be key, as well as working with different business functions as well as different markets.
Qualifications:
• Proven track record of leading global consumer-oriented transformations/change programs related to consumer insights
• Solid background in training content development within large corporate environment
• Experience organising culture change workshops and empathy sessions
• Experience of working with setting plans in motions that delivers on CX strategies
• 10+ years of work experience in CX or Insights functions
We're looking for you!
You are a natural storyteller and use insights to build cases and points. Further, you can demonstrate strong communication, collaboration, and senior stakeholder management skills.
You also have strong presentation skills with the ability to articulate complex insights to cross-functional audiences. You are eager to develop existing ways of working into even more agile and flow-oriented structures. From previous experiences, you have a good understanding of different CX metrics and how to use them to drive business improvements.
Let's get to know each other
Welcome to apply by the latest on the August 31st 2022. If you have any questions about the recruitment process, please contact Senior Recruiter Lotta Ericsson at
lotta.ericsson@volvocars.com.
Please submit your application in English and note that applications via email will not be considered due to GDPR.
Welcome with your application!
Varaktighet, arbetstid
Full Time Permanent
Publiceringsdatum2022-08-17ErsättningUndefined
Så ansöker duSista dag att ansöka är 2022-08-31
Klicka på denna länk för att göra din ansökanFöretagVolvo Personvagnar AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "60129-40327866".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Kontakt Lotta Ericsson
0731501785 Jobbnummer 6891817
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