Customer Support Representative
Netigate AB / Kundservicejobb / Stockholm
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hela Sverige Netigate is on a mission to release the full potential in people and organizations through feedback. We offer a complete feedback solution for the ones who matter the most - employees and customers.
Our principle is simple: we love to grow together! This is true for customers as well as for the 150+ Netigators working both remotely and in our cool offices in Stockholm, Frankfurt, Berlin, Warsaw, and Oslo.
About the role
We're looking for ambitious candidates with outstanding customer service skills and a focus on problem resolution. Areas of responsibility include inbound inquiry management and technical support as well as helping to improve our platform, our routines, and our company. This is an excellent opportunity for someone who thrives in a role that values the importance of customer experience whilst contributing to a fun and high-performing team.
Your mission at Netigate
• Give Netigate's customers the best service possible by answering phone calls and e-mails from our customers
• Help to improve the customer service experience
• Help to improve the team's processes
• Help to streamline our experiences and conclusions with the rest of the company
We hope that you
• Love, love, love to give excellent customer service
• Are you a native Swedish speaker and fluent in English
• Preferably have at least one year of experience in working with customers
• Have strong communication skills and a service-minded attitude ("client first")
• Preferably have experience of working at a SaaS-company
• It's also merit if you have knowledge of or interest in coding languages (HTML, CSS, JavaScript) and tech in general.
What is it like to work at Netigate?
Netigate's culture is casual and high-energy at the same time. We are passionate about our product, and we are loyal to each other and our company. We are a very progress-driven company, which keeps things moving constantly, but we absolutely value work/life balance. Our focus lies on efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Also, we are a rapidly growing company, and you will notice quickly that you can make an impact on our daily work.
More about the Customer Service-team
We started establishing an international support team based in Stockholm in April 2017 and have been changing our perspective and mindset to become a "Customer Service" Team in early 2018. Our mission is to deliver excellent support by phone and e-mail to all of Netigate's customers, but also to look beyond the problem at hand and make sure that our platform is really serving our clients, not merely challenging them.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-04-22ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2022-10-09
Klicka på denna länk för att göra din ansökanFöretagNetigate AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Netigate AB (org.nr 556576-0997),
https://www.netigate.net Arbetsplats Netigate Nordic
Kontakt Klara Renberg
klara.renberg@netigate.se Jobbnummer 6564222
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