Customer Support Manager, Malta
Kandidathuset AB / Chefsjobb / Ospecificerad arbetsort
2013-09-02
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hela Sverige Visa alla jobb hos Kandidathuset AB i Ospecificerad arbetsort Net Entertainment is a premium supplier of digitally distributed gaming systems used by some of the world's most successful and prominent online gaming operators. Net Entertainment is a B2B company and is renowned for the high quality games and platform that they develop. It’s all about winning entertainment. Being at the forefront of online gaming means a need to Think Ahead, and Be Ahead. Combine this with the company’s Passion for Gaming and you will understand why they look for team players that are always on their game and infuse any position with their enthusiasm. Only a handful of enterprises worldwide, do what they do. Net Entertainment is not a disorganised start up. They are an international enterprise with wildly creative people. With substantial annual net revenue, in a market with low volatility, employing only the people they consider to be exactly right, guarantees that if you have the ambition, Net Entertainment is the destination. It's your drive they're looking for!
About the position
Net Entertainment is looking for a manager to their Customer Support team. The Support Manager will be based in Malta. The support team is currently growing and to be able to serve the increasing amount of solutions and customers. In this expansion you will be a key player and your responsibility will be to actively take part in the building of this team.
The responsibilities of Customer Support are to handle incidents and incoming service requests from customers as well as monitoring of networks, applications and servers. The team is handling first and second line technical support.
Your main responsibility is to secure a high quality service delivery to our customers and to achieve effective utilization of resources in the organization. You will also be responsible for aligning the individual's objectives within your team with the organizational goals.
As Support manager you will also be responsible for:
• Manage and develop the Support team that consists of 8 support technicians.
• Coordinate incidents and problems within the team and between departments.
• Customer communication related to incidents and service requests or other related matters.
• Budgeting for staff and staff related costs.
• Secure that the Support team meets all compliance requirements for the regulated markets that Net Entertainment acts on.
• Secure that staff have adequate skills and training to operate the different solutions within the department.
What's your background?
We believe the ideal candidate has excellent management skills and experience from the IT Industry.
It is preferred that you also have knowledge and experience within the following:
• Experience from operations of IT systems and support functions
• A minimum of 5 year experience from a managerial position, preferably for teams with 10+ employees.
• Knowledge of ITIL
• Academic degree
Since our working language is English high proficiency in English, both written and oral, paired with excellent documentation skills is a must on all Net Entertainment’s positions.
Publiceringsdatum2013-09-02Så ansöker duSista dag att ansöka är 2013-09-13
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktMats Johansson, Rekryteringskonsult 08-410 300 22
FöretagKandidathuset AB
AdressKandidathuset AB
Sveavägen 76
11359 Stockholm
Jobbnummer 1641661
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