Customer Support Agent (Brazilian Portuguese)
Zimpler AB / Kundservicejobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla kundservicejobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Zimpler AB i Göteborg,
Stockholm eller i
hela Sverige About the Role
Zimpler is a Swedish next-generation fintech company offering secure account-to-account payments. Our story is one for the ages, more on that below. First, let's cut right to the chase.
Due to our expansion to Latin America, we're in search of a Customer Support Agent to handle tickets from our merchants (i.e. our customers) as well as end users with different questions they have, for example regarding a specific transaction or their account. You make sure that our merchants get a good and correct response as fast as possible. If you don't know the answer (because it's okay not to know everything) we will solve it together. The most important thing is that the merchants get the correct answer or help as fast as possible.
You will work closely with the rest of the customer support team and other teams like Finance and AML. A large part of your work will consist of checking payments and working in Excel, other than handling tickets. We are looking for a curious and service minded colleague that wants to be a part of our cool journey and grow with us. Are you a team player and an analytic person that likes to go to the bottom with problems? Are you also an easy learner and welcome changes always striving for better and more straightforward solutions? Then do not hesitate with your application!
Things you'll be responsible for
Handling tickets from our merchants, like what happened with a specific payment, mostly via email
Checking and matching payments
Correcting payments
Escalating and highlighting issues to the tech team and other teams
Things you're really good at
Excel
Handling tickets and payments in a support function
Seeing the bigger picture of the workflow and development of processes
Identifying particular things, eye for details
Enjoy providing first-class service both internally and externally
And you're definitely
Fluent in English and Brazilian Portuguese
Hold a Swedish Bank ID
Experienced in a support function
Able and willing to work outside office hours
Så ansöker du Sista dag att ansöka är 2023-01-31
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Zimpler AB (org.nr 556887-9984),
https://www.zimpler.com/product Kämpegatan 10 (
visa karta)
411 04 GÖTEBORG
Arbetsplats Zimpler
Kontakt Olga Bagmat
olga.bagmat@zimpler.com +46706689890 Jobbnummer 7257744
Observera att sista ansökningsdag har passerat.