Customer Success Manager

Hirely AB / Chefsjobb / Göteborg
2025-10-05


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About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today's rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.

About the Role:

We are looking for a Customer Success Manager to support a growing tech company in the transport and logistics sector. This is a hands-on role focused on onboarding new customers, ensuring successful platform adoption, and building long-term client relationships. You'll work closely with customers from implementation through to daily usage, offering support, gathering feedback, and identifying opportunities for growth and improvement. You'll also collaborate with internal teams to influence product development and service enhancements.

Key Responsibilities:

Lead onboarding and implementation for new customers

Provide ongoing support through help channels and direct interaction

Build and maintain strong customer relationships

Identify upsell, renewal, and expansion opportunities

Support sales with insights and outreach efforts

Collaborate cross-functionally with product, operations, and leadership

Contribute to internal process and service improvements

Requirements:

Fluent in Swedish and English (written and spoken)

Based in or near Gothenburg, with a valid Swedish work permit

Experience in Customer Success, Account Management, or Implementation

Background in SaaS, logistics, or tech-driven environments preferred

Strong communication, relationship-building, and problem-solving skills

Proactive, structured, and comfortable working in a fast-paced setting

What We Offer:

A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies

The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects

Competitive compensation and comprehensive benefits package

A supportive culture that fosters continuous learning, growth, and professional development

Flexible hybrid working model for an optimal work-life balance

25 days of annual leave to recharge and relax

An annual wellness allowance of 3,500 SEK to support your health and wellbeing

Så ansöker du
Sista dag att ansöka är 2025-10-12
Klicka på denna länk för att göra din ansökan

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
Hirely AB (org.nr 559522-3099), https://meetastudent.com/

Arbetsplats
Justera Group

Jobbnummer
9540795

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