Customer Success Manager
Alva Labs AB / Säljarjobb / Stockholm
2024-02-05
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The average recruiter spends around 7 seconds screening a CV. That is equivalent to the time it takes to get a first impression of someone at a party. In both scenarios the human brain simplifies things, making us focus on certain aspects. The only difference in first impressions through CVs and during a party, is that the CV screening impacts people's lives. It leads to some people being shut out from the job market, and others being hunted down by everyone, regardless of understanding if that particular person is actually suitable for the job or not.
Armed with research, machine learning and a revolutionizing SaaS tool, Alva Labs is disrupting the hiring scene. We are now looking to add another Customer Success Manager to the team, to make sure our customers move towards a brighter hiring future.
The company
If one should summarize what we as a company are doing, it could be something like this:
Alva Labs is a Stockholm-based SaaS company that offers a solution that is helping global companies grow their team in a scientific way. Alva has created a unique candidate assessment platform that helps companies build their organizations with the right people in the right place. Combining state-of-the-art psychometrics, data science, and an obsession with candidate experience, it provides the needed tool for data-driven talent acquisition.
Our main focus as of now is to launch our next big product bet that will revolutionize how the world hires talent. By broadening our product offering we will be able to better serve our customers and solve a larger part of their problem. We have also reworked out commercial focus to work with larger and more complex organizations. We believe that by serving this segment, we neutralise the impact of the economic environment and maximise our impact on how the market views talent.
The role
Customer Success is the beating heart at Alva. It is the team that works closest with our customers, that has the richest insights to share with our Product team on how to solve the hiring problem, as well as the team with the most know-how on bridging the gap between science and practice.
As the department matures, we are building out meaningful and exciting processes that help us and our customers to work better. You will spend a chunk of your time collaborating with your Alva teammates to drive this change.
If you join our team you will;
• Cultivate and develop relationships with our customers' decision-makers and key stakeholders - ensuring Alva is seen as a strategic recruitment partner rather than just a software vendor.
• Comfortably interact with stakeholders at all levels - profoundly understanding your customers' objectives, challenges, and expectations.
• Drive adoption and usage of Alva to unlock upsell opportunities
• Have a diverse portfolio of customers traversing sectors, sizes and markets.
What to expect from your first months?
Research shows (did we mention we love science?) that it's crucial to get a good start when changing jobs. During your first months with us, your main focuses will be;
• Receiving a full overview of how the product works and how we approach CS at Alva so you can have success in your role.
• Shadowing your colleagues' meetings and picking up customers of your own.
• Upskilling yourself while contributing to key projects both in CS and across our commercial teams.
• Getting to know the team - there'll be no shortage of social occasions!
You
We obviously believe in finding the right person, rather than the right CV. That said, some things would make us really happy;
• If you already have a background in Customer Success, where you have worked with stakeholder management within different seniority levels.
• If you have any experience with account management.
• Thrive in an ambitious environment. We have high expectations for our work and try to push ourselves to really make an impact on our customers.
• We are proud to represent eighteen (and counting!) nationalities at Alva and - given our ambitious expansion plans - written and verbal fluency in English is a must. For this position, Swedish is also a requirement.
Your future colleagues
We are a team of 60+ people, representing a wide selection of professional backgrounds. The common denominator is the excitement for our mission, the create a fair and efficient job market. There is a lot of engagement and eagerness to build something spectacular together with other highly talented individuals.
What about the Customer Success team, you might wonder? Well, let me tell you there was never a more lovely bunch of people to call your colleagues. With deep knowledge and experience, a large cup of service-mindedness, and a pinch of laughter, they are the perfect recipe for both NRR growth and customer satisfaction.
Why join Alva?
The problem we are solving is not just engaging and interesting (the combination of psychological science and statistics, with a large chunk of candidate experience obsession, what's not to love?), but it is also something that has a tremendous impact on both people and businesses. You will have the opportunity to work with something that truly makes a difference.
What else? We have flexible work hours in a hybrid setup, where you can decide for yourself what works best for you. You will get seven weeks of vacation, an on-market salary, a generous preventive care benefit, and a few other neat perks. You can read all about our benefits here (
https://alvalabs.notion.site/Benefits-935c687705b54c81a795aa43f96c8a36) and our company values here (
https://alvalabs.notion.site/Values-70d5e7e96c5a4161bcd7acceef393750) .
The hiring process
Given that we claim to be experts in hiring, you probably wonder what we have in store for you.
• Objective screening with Alva's tests
• First interview (focusing on who you are)
• Second interview with hiring manager (focusing on what you know)
• Case exercise (focusing on how you would do the work)
• Background & ID check (yes, we take security seriously)
• Offer & toasts in bubbles!!
Come help us change the world of hiring! Welcome to Alva!
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-07-24
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Alva Labs AB (org.nr 559103-8178),
http://www.alvalabs.io Arbetsplats Alva
Kontakt Minya Segercrantz
minya@alvalabs.io Jobbnummer 8444118