Customer Success Manager
MyNewsdesk / Säljarjobb / Stockholm
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hela Sverige This position is based at Mynewsdesk Headquarters in Stockholm, Sweden, reporting to the Head of Professional Services.
Real Customer Success comes from the heart.
You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, we would love your help in taking care of our customers!
Responsibilities
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Develop, prepare, and nurture customers for advocacy.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Work to identify and/or develop upsell opportunities.
Advocate customer needs/issues cross-departmentally.
Qualifications
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Proven ability to drive continuous value of our product(s).
Familiarity working with clients of all sizes .
Impeccable Swedish and English written and verbal communication skills.
Strong team player but still a self-starter.
Technical understanding of API integrations and Hosted solutions is an advantage.
Requirements
2+ years of relevant experience.
Experience with Salesforce or other Force.com platforms.
Prior experience in closing sales deals at the executive level a plus.
You're driven: No one needs to push you to excel; it's just who you are.
Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
You want to help and serve our customers: They win, so you win.
And yeah, in return we will give you some good stuff as well....
One great thing about Mynewsdesk is that we recognise our staff as our greatest asset. We realise that it's our people who have built this outstanding company and that we will only maintain our position by attracting and retaining talented and motivated people.
If you choose to come and work with us, you will find that we offer:
A welcoming and inclusive environment
extensive development opportunities.
Six weeks paid vacation
Great healthcare benefits
Occupational pension
A fun and inspiring work environment
Awesome colleagues
Do you think this sounds interesting?
Do not hesitate to submit an application today. We would like to have your application as soon as possible. You apply by clicking the link below. You fill out the form and attach a cover letter and resume.
If you want more information on what it is like to work here at Mynewsdesk, go to our career site!
/Mynewsdesk.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2017-03-01Ersättning Lön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-08-18
Klicka på denna länk för att göra din ansökanKontaktMia Nordborg
mia.nordborg@mynewsdesk.comFöretagMynewsdesk
AdressMynewsdesk
Rosenlundsgatan 40
11853 Stockholm
KontorsadressRosenlundsgatan 40, Stockholm
Jobbnummer 3348211
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