Customer Service Manager
Volvo Information Technology Aktiebolag / Supportteknikerjobb / Göteborg
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hela Sverige Volvo IT is a global company and part of the Volvo Group. Our experienced and motivated team delivers reliable industrial IT solutions, competitive telematics services and insightful consulting services. We employ over 5 000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.
The Service Delivery organisation is looking for a Customer Service Manager in order to meet new demands. The Customer Portfolios will be decided upon employment. The Customer Service Manager, CSM, will be a part of a Customer team lead by an AM (Account Manager) or GAM (Global Account Manager). The CSM will be assigned a specific area of the Customer SLA (Service Level Agreement) and work in close co-operation with the AM/GAM, assigned to the same customer.
The CSM is responsible for the overall quality of services, in the assigned customer's portfolio of IS/IT services, provided by Volvo IT. The CSM will act as the customers 'ambassador' within the service delivery and contribute to customer satisfaction and an effective management of customer demands.
The CSM is appointed jointly by the Global Account Manager/Account Manager and the responsible delivery organizations and shall keep a continuous dialogue with the Customer, the Account Manager and the Delivery organizations. The CSM reports to the Global Account Manager/Account Manager and the manager for the Service Management, Gothenburg.
As a CSM you will be making sure that Volvo IT meets the customers' expectations concerning the service in the customer's portfolio. This means that you will be monitoring metrics to measure customer satisfaction, follow up that the deliveries meet the agreed customer demands for functionality, quality, security, efficiency as agreed with the customer and provide customer reports if stated in the SLA or other agreements. You will also be responsible for service issues as well as working with the customer 'end to end' and interact with stakeholders at all levels both inside Volvo IT and in the customer organization.
We believe that you:
• Broad IT background
• Methodology knowledge
• Good negotiation ability, including flexibility and will to compromise
• Good knowledge of Volvo IT's global organisation and ability to drive the customer's needs within the organisation
• Capacity to execute against set targets
• Experience from work in customer/account teams. Used to daily contact with customers.
• Strong communications skills in Swedish and English - spoken and written
You like being involved, and able to influence the final result.
We can offer:
• A strong competence development roadmap and several professional and technical communities
• An attractive working environment with highly skilled and experienced colleagues
• An opportunity to work with business critical work assignments
• Carrier opportunities within the wide Volvo world
Publiceringsdatum2011-10-10Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-10-30
Ansökan sker via företagets webbplats.
Ansökan kan tyvärr inte göras via e-post.
KontaktJoachim Palmqvist, 031 - 322 45 23
Facklig kontaktThomas Åberg, Unionen, 031 - 322 53 95
Christer Jonsson, Akademikerna, 031 - 322 27 28
Anneli Mattsson, Ledarna, 031 - 322 93 91
FöretagVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
AdressVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG
KontorsadressASSAR GABRIELSSONS VÄG
GÖTEBORG
KontaktuppgifterTelefonnummer: 031-667000
Jobbnummer 1050617
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