Customer loyalty and Support, Should we connect?
Zaark AB / Butikssäljarjobb / Stockholm
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hela Sverige Visa alla jobb hos Zaark AB i Stockholm ABOUT US
Zaark was set up as a B2B solutions provider from day one and is unique in the market offering a complete Commercial Off The Shelf (COTS) product for mobile VoIP. The top priorities at Zaark are usability, scalability and reliability, factors we believe are imperative to achieve success in an increasingly competitive market where end users place the same expectations on mobile VoIP services as they do on traditional telephony.
YOUR RESPONSIBILITIES
• You will be the voice and tone of Zaark to our clients.
• You will interact in a confident, truly friendly, professional manner when building professional trust and create empathy.
• You will handle the daily customer driven agenda on subjects such as resolves inquiries, billing issues and iOS or Android product/service guidance?s.
• You will be working hands on with CRM tasks.
• You will be the stakeholder of CRM user experience.
• You will work cross functionally with Engineering, UX/UI, Sales & Management.
• You will monitor support processes trends in a business intelligence manner and report your findings and observations to the management team in order to provide the best breed of customer support-, client care- and retention experience.
QUALIFICATIONS
• Hold a Bachelor?s degree from a university, college or have equivalent work experience.
KEY REQUIREMENTS/ YOUR SKILLS
• Proven customer care & retention skills and experience.
• Fluency in Swedish and English (business level).
• Excellent communication and presentation skills in Swedish and English (business level).
• Experience in a client-facing role.
• Experience of optional CRM systems.
• Experience in resolving billing queries.
• Knowledge of social media analytics and e-mail marketing.
• Proficiency in MS Office (esp. Excel)
BENEFICIAL
• Fluency in one or more of the following languages; Arabic, French, Spanish, Chinese, Hindi or Urdu.
• Experience of SDLC and SDK.
• Telecommunications Customer Care experience.
• Knowledge of international markets and marketing.
• Familiarity with Google Ad Words.
• Solid knowledge of VoIP technology.
• Experience of online community management.
• Strategic, critical thinking skills.
• Experience in Project Management.
• iOS and Android experience.
ZAARKS PRESS REALISE
http://www.zaark.com/news/2013/12/we-got-news/OFFER
• The possibility to take part in changing the way people communicate.
• A dynamic environment in a small, growing company.
• A high-tech international environment using cutting-edge technology.
SHOULD WE CONNECT?
If you believe that you have the right abilities and the right knowledge and experience, please mail us at
hr@zaark.com and tell us why you are the right woman or man for a job at holländargatan 20. And of course, for additional questions and information, feel free to contact HR.
OTHERS
In this recruitment process Zaark applies the following for recruitment companies or agencies or equivalent staffing businesses. If a company, or sister company or any group company, in the role as resources, recruiters or directors or any other role with-in the previous mentioned companies, send or provide, in any form or channels, such as a CV or information or contact details of a candidate/candidates, they will approach directly by Zaark.There will not be any fee to claim for the recruitment/ candidate/ staff introduction or any equivalent nature of services, unless there is a signed contract in place between relevant parties.
Publiceringsdatum2014-05-08Arbetstider och omfattningTillsvidare
Heltid/Deltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-06-07
Ange följande referens när du ansöker: Z-CLS
Ansökan kan skickas till e-postadress:
hr@zaark.comKontaktErick Larsson, HR Manager 0709-494930
hr@zaark.comFöretagZAARK AB
AdressZAARK AB
Holländargatan 20
11160 Stockholm
KontorsadressHolländargatan 20
Stockholm
Jobbnummer 1866529
Observera att sista ansökningsdag har passerat.