Customer Experience Representative (German fluent)
Happy Socks / Butikssäljarjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla butikssäljarjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Happy Socks i Stockholm At Happy Socks we have made it our mission to spread happiness everywhere, and you only have to spend a few minutes with us to realize how seriously we take it! In fact, our fun, positive approach is probably the reason we've seen such amazing growth over the past couple of years.
We now want you to be a part of our team, taking great care of our German speaking online customers! We can offer a full-time position in our Customer Experience team, based at Happy Socks' quirky head office in central Stockholm. The working hours are primarily weekdays 9:00-18:00. During peak times, work hours might be extended.
Who are we?
We're a team of diverse and dedicated individuals, hand-picked for our passion and that special something we each bring to the table. We wear many hats, making sure our customers are happy while at the same time working to transform customer support to be proactive and sales-driven. We value our daily interaction with our customers as much as the insights they bring and we like to be on top of emerging trends and new ideas. We have a great workplace with a fun environment that encourages learning, creativity and the occasional ping pong tournament!
Who are you?
You are a flexible, fun, and positive individual determined to learn about customer experience and the endless possibilities it can bring to an online retail journey. You like to interact and put a smile on customers' faces, while at the same time able to grasp a bigger picture of how customer support can contribute to eCommerce as a whole. You are curious about data, have a sharp eye for spotting sales opportunities, and are not afraid to try new things in order to put insights to good use.
Responsibilities:
Provide prompt, accurate, and friendly customer service via email and chat
Apply standard procedures and best practices to satisfy customer needs (returns, refunds, exchanges etc.)
Proactively inform customers about available products and services across all customer touch points using new and innovative means while maintaining Happy Socks' brand image
Outline areas where customer experience can be improved (based on customer feedback, own observations or competitor analysis) with the aim of decreasing response time, increasing customer satisfaction, and improving the customer feedback loop
Ad-hoc translations for various communication material
Skills & Requirements:
Fluency in English and German is a must
Service-minded and tech-savvy
Customer-first" and supportive attitude with a natural understanding of how to exceed customer expectations
Previous experience within customer service is a plus
Excellent interpersonal and communication skills
Comfortable working independently and in a team
Ability to perform under pressure, e.g., peak sales with skyrocketing customer queries
Expected start: September 2017
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2017-07-12Ersättning Lön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-12-29
Klicka på denna länk för att göra din ansökanKontaktSofia Boqvist
FöretagHappy Socks
AdressHappy Socks
Valhallavägen 66
11427 Stockholm
KontorsadressValhallavägen 66, Stockholm
Jobbnummer 3602230
Observera att sista ansökningsdag har passerat.