Customer Experience Manager to game company Star Stable
Perido AB / Ekonomichefsjobb / Stockholm
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hela Sverige Perido is looking for a Customer Experience Manager to Star Stable Entertainment AB. Star Stable was founded in Stockholm, Sweden in 2011. Based on an existing and popular story, the company set out to create the best and most engaging horse adventure games ever made. Today, the company employs a great team, with over 90 people. These customer service managers, marketers and developers work tirelessly behind the scenes to bring users worldwide a great experience.
Now they are looking for their new Customer Experience Manager who will join the team as responsible for Customer service - Risk protection- Safety management - Translation coordination. Below you find some of your tasks:
• Manage the daily operations and the development of processes related to the Customer Experience team handling customer service, risk protection and translations.
• Maintaining relationship with outsourced parties for customer service, risk protection and translations.
• Lead project and tasks related to customer experience improvements and optimisation projects.
• Act as the main driver in the organisation as the voice of the customer initiatives and channel customer feedback to enable decision making and improvement prioritisation.
• Develop service procedures, policies and standards.
• Recruit, mentor and develop staff including train the trainer program.
To thrive and be a good Customer Experience Manager we believe that you are a positive, outgoing and structured person who has an interest in online gaming. You enjoy statistics and take strong ownership related to development of tools and processes. You are a person who can motivate the team and acknowledge them for what they do. You can see what the team and the customer service department need to improve and develop the customer experience. We see that you are a creative person who can pitch new ideas, get management approval and follow them through. And mostly have a passion for excellent customer service.
Are you the one we are looking for? Please send us your application as soon as possible!
Required qualifications
• University degree or similar
• 3-5 years experience on Customer Service management or similar
• Excellent knowledge of management methods and techniques
• Strong project management skills, able to handle multiple projects simultaneously and work cross-functionally
• Experienced in process improvement and optimisation methods
• Passion for Customer service
• Frequent travelling approximately once a quarter
• Fluent in English, both oral and written
Meritorious
• Experience from working with online gaming
Contract type and hours
Fulltime, start as soon as possible.
Application
Please apply for this vacancy through our website. More information about this position will be revealed at the first contact with responsible recruiter
Would you like to work with the company behind a very unique game? Are you a strategic, proactive and structured person who would love to take on a challenging management role in a dynamic changing environment? Do you have positive and motivating communication skills and are you good at creating long-lasting relationships? Then we have the position for you!
Perido is a consultant and recruitment company within the civil service sector and we have grown consistently since the start in 2003. Our vision is that everyone should thrive and feel engaged at work. This includes our coworkers, our clients and our consultants - visible in high scores of satisfaction among consultants in our surveys year after year. Today, Perido consists of 90 in-house coworkers and over 700 consultants working all over the country. Our vacancies can be found within several different industries ranging from banks, multinational IT-corporations, world leading telecom companies, government agencies and smaller companies within the private sector. To favor a safe and secure work environment we are affiliated with collective labor agreements. If you have any urgent question please send us an email to the address below, we answer within 24 hours. State the reference number 16197SP in the subject line.
Contact
Questions:
fraga@perido.seWebsite:
www.perido.sePubliceringsdatum2017-11-29Så ansöker duSista dag att ansöka är 2017-12-29
Ange följande referens när du ansöker: 16197SP
Klicka på denna länk för att göra din ansökanFöretagPerido AB
AdressPerido AB
Katarinav 15, 8 tr
11645 STOCKHOLM
KontorsadressKatarinavägen 15
Jobbnummer 3828536
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