Consumer Insight analytics to Customer Service
Klarna AB / Matematikerjobb / Stockholm
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hela Sverige The year was 2005 and e-commerce had long been precarious. With an idea to offer secure and simple payment solutions, Klarna was founded that same year. Six years have passed and we have grown to an ambitious and creative company of 600 employees. We have been awarded Company of the Year in -07 (bragging), increased our turnover by 13 570 % (statistics) and managed to become the Nordic market leader (facts). Klarna is partly owned by Sequoia Capital, DST Global and General Atlantic - companies that have seen the same potential in Google, Facebook and Twitter as they do in us. We think that is a good start.
Want to join us on a journey beyond the ordinary?
Klarna is looking for a Consumer Insight analytics to Customer Service to the office in Stockholm, Sweden.
The goal of Klarna?s customer care is to deliver excellent service to our end customers with lean processes and high efficiency. As a consumer analytic you will take responsibility for the customer satisfaction measurements. Both from outsourced partner and in-house customer service.
The CS Management team consists of a Service Delivery Manager, a Quality Manager and last but not least an Efficiency Manager, who you will report to. The Efficiency team works with process management, channel communication and customer satisfaction within Customer Service
Work tasks
The work tasks of the Consumer Insight analytics will mainly be focusing on analyzing end customer data, looking at patterns within customer?s behavior in different markets. You will be given ownership of customer satisfaction measurements. That means working with reports and statistical work on a strategic level for all countries. You will work independently but in cooperation with the Efficiency Manager as well as a Quality coordinator.
This role is new, which means you will have the possibility to build something new from the beginning and have ideas to try out new ways to work with Customer satisfaction.
Requirements
You have experience from change management as well as working in the Customer Service field, preferably from a global customer service company with a large number of service agents. You are used to the vocabulary used in this type of business and have good skills in statistical work, extracting the accurate information from large quantities of data. You work proactively with best practice and are used to communicate information in an easy way.
You are an analytical and innovative person, daring to try out new things. You have an understanding for both the end customer while at the same time not neglecting economic factors. You are Fluent in English and preferably also in Swedish.
Contact hiring manager Marie Rosengren if you have any questions, +46 76 526 00 88.
You want to ...
• work at one of Sweden's fastest growing companies where only you set the limits.
• be given the opportunity to influence a rapidly growing organization in an international market.
• have a workplace filled with the energy, entrepreneurial spirit and job satisfaction.
We want ...
• you to invest in us as much as we invest in you. You should not work for Klarna, you will work with Klarna.
Are you ready for the challenge?
Send your resume, cover letter and your grades to us as soon as possible. Gather your attachments in one pdf. Selection and interviews will be held continuously.
Recruitment assistance not wanted!
We look forward to your application!
Publiceringsdatum2012-06-08Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duKlicka på denna länk för att göra din ansökanAnsökan kan tyvärr inte göras via e-post.
KontaktMarie Rosengren, +46 76 526 00 88
FöretagKLARNA AB
AdressKLARNA AB
NORRA STATIONSGATAN 61
11343 STOCKHOLM
KontorsadressNORRA STATIONSGATAN 61
STOCKHOLM
KontaktuppgifterTelefonnummer: 08-12012000
Jobbnummer 1266871
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