Committed Service Desk and Incident Manager
Perido AB / Chefsjobb / Stockholm
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hela Sverige Perido is now looking for a person with several years of work experience in a Service Desk as well as leadership qualities for a position as Service Desk Manager. The role also includes responsibility for the incident management processes. You will work for our client, a well known Swedish company within retail at their office in Stockholm. The company has existed for almost a century and has grown internationally with a total of 200 stores today in different parts of the world. In this position you will get the opportunity to be a part of its continued success!
Your work as Service Desk Manager involves both operational and strategically tasks. You're the owner of the company's IT service which is why your responsibility includes to make sure that all customer queries are being dealt with according to the corresponding processes and to identify ways to continuously develop and optimize the function. Follow-ups of the work within the function are an important part of your role and for this purpose, you are familiar with trend analyses and developing KPIs, metrics and SLAs. You also create and maintain adequate documentation of the function. Your main assignment within incident management is to monitor the effectiveness of incident management, come up with improvements and produce management information, like KPIs and reports.
In your daily work you will have close collaboration with other IT functions and lead as well as coach Service Desk staff, which is why we believe you are a team player with good communication skills. You are committed to your work and enjoy taking ownership and driving improvements. The position includes some travelling in Sweden.
Is this the next step in your career? Please send us your application as soon as possible!
Requirements
• Relevant university studies or corresponding experience
• Minimum 3 years of work experience in similar position, e.g. as Manager or Coordinator
• Leadership experience
• Good knowledge of Incident Management Processes
• Broad knowledge in ITIL
• Fluent in English (writing and verbally) and either Swedish or Norwegian
Preferred requirements
• Certification in ITIL Foundations
Contract and hours
Full time, permanent position. Start as soon as possible.
Application
E-mail your CV and cover letter to
rekrytering@perido.se as soon as possible. The selection will start immediately. Mark your e-mail with the subject reference 14544MT.
The company name and more information about this position will be revealed in the interview. If you have questions about this position please send them to
fraga@perido.se. We usually reply within 24 hours during workdays.
Reference number
14544MT
Contact
E-mail application:
rekrytering@perido.seOther questions:
fraga@perido.seMore information about us on:
www.perido.se Keywords: Service Desk Manager , IT Coordinator , Incident Management , Leadership , Supportansvarig , Service Desk
Do you want to lead a Service Desk and ensure high quality work? Would you also like to follow up incident management processes and inform the management about the field? Are you a communicative person who takes great responsibility in work? Then this position might be right for you!
Perido is a consulting and recruitment agency. Our vision is to make sure that everyone thrives and are dedicated in their work. This includes our employees, our clients, and our candidates. We like working with people and we have great experience in helping organizations with supply and maintenance of competence and in helping people find exciting career paths.
Publiceringsdatum2016-11-22Så ansöker duSista dag att ansöka är 2016-12-22
Ange följande referens när du ansöker: 14544MT
FöretagPerido AB
AdressPerido AB
Katarinav 15, 8 tr
11645 STOCKHOLM
KontorsadressKatarinavägen 15
Jobbnummer 3173542
Observera att sista ansökningsdag har passerat.