Collaboration Service Manager
AstraZeneca Mölndal / Datajobb / Mölndal
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Collaboration Services and CoE reside in the Infrastructure Organisation in AstraZeneca IT and is responsible for the following areas of IT:
Messaging
Mobility
Enterprise Collaboration Tools (SharePoint etc...)
Conferencing
New technologies and Portals
The Collaboration Service Manager will cover one or more of the above areas and will be responsible for:
Effective service management activities to ensure the respective services for their Collaboration function are delivered in accordance with Service Level Agreements and business requirements, and new and improved services are developed and implemented without risk to business functions.
Support the development and implementation of performance measurement and management mechanisms to drive service enhancements and seek opportunities to enhance IS? contribution and value to the business
Change Management: Ensure new solutions delivered by projects & service design are introduced in the live environment with minimal business disruption, maintaining availability levels expected by the business
The Role
In this role you will be responsible for:
Service and Supplier Management
Accountable for the delivery of contracted IT services with internal and/or external suppliers and forwork with Portfolio Managers to ensure the allocation of service management resources is in line with project and programme portfolio.
Owner for effective implementation of service delivery processes, including Incident, Problem, Change, Service Level Management, Financial Management, Capacity Management, Availability Management and Continuity Management for respective service area.
Manage and approve all service changes, improvements and escalations, ensuring that impact on business critical functions is minimised and that the service catalogue is up-to-date.
Ensure collaboration with other service managers and capability leads on communication of Service Improvement Plans and provide input into assessment of customer satisfaction & improvement plans.
Deliver maximum operational value to AZ from relationships with internal and external suppliers, serving as the main contractual lead representing AZ to external supplier organizations.
Service & Financial Performance
Manage internal stakeholder requirements and challenge their thinking so that a solution is developed and delivered that meets expectations in terms of cost and quality.
Drive improvements in service performance ensuring suppliers? performance against SLAs is analysed and used as a benchmark for future SLAs.
Drive the analysis of trends from multiple data sources to inform future improvements.
To read FULL JOBDESCRIPTION and To APPLY please visit
www.astrazeneca.sePubliceringsdatum2014-11-24Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2014-12-05
Ange följande referens när du ansöker: MOL000001L2
FöretagAstraZeneca Mölndal
AdressAstraZeneca Mölndal
43183 MÖLNDAL
KontorsadressPEPPAREDSLEDEN 1
MÖLNDAL
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Övriga kontaktuppgifterTelefonnummer: 031-7761000
Jobbnummer 2078775
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