Business Developer - with focus on CRM
Vattenfall AB / Civilingenjörsjobb / Solna
2023-07-10
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hela Sverige Visa alla jobb hos Vattenfall AB i Solna,
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hela Sverige Company Description
Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 20,000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We now want to make fossil free living possible within one generation and we are driving the transition to a sustainable energy system.
Job Description
Do you want to help us develop our CRM-work to the next level? Then it's you we're looking for!
You will be a key person in a team that works to retain, develop and loyalize our electricity retail customers. The team is responsible both for strategic and tactic work with retention, cross- & upsales, loyalty activities and communication to both our private customers and small businesses.
About the role
You will work in an agile scrumteam with communication experts, analyst and more technically focused colleagues. Together with your team, your main responsibilities are to:
Take a key role in the direction, development and strategy of the CRM work and Marketing Automation initiatives in CSN Nordic.
Analyze and improve the main customer journeys to optimize cross- & upsale
Execute and evaluate retention and loyalty initiatives
Identify new, innovative communication opportunities and technical solutions.
Utilize customer insight and actively contribute to customer-oriented business development
Qualifications
We believe you have
several years of experience in strategic work with Customer Relationship Management
experience of developing and implementing datadriven cross- & upsell strategies
good knowledge from demand management towards IT and digital development
an academic degree or equivalent
very good knowledge in English and fluent in Swedish
experience from agile work
great interest in the exciting energy business and fossil- free living
Personal qualities. To thrive in the role, you are:
analytical and ambitious, like to take fact based decisions
accustomed to leading yourself and others, like to see things happen
curious and creative with a passion for teamwork and continuous improvement
Vattenfall Consumer Sales Nordic offers fossil-free electricity and related services to households and small businesses in the Nordic region. Through a strong focus on customer experience and value-creating offerings, we enable Vattenfall to take a leading position in the Nordic market. Our organization works agile and consists of cross-functional business teams and specialized support teams. We are part of the Customers & Solutions business area, which is also responsible for charging solutions, solar cells, batteries and heating solutions.
Additional Information
Our Offer
We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as 'Ask and Share' concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information.
Location
Vattenfall's head office in Solna, Stockholm
For more information about the position you are welcome to contact Chapter Lead Trader,
monica.kemi@vattenfall.com or phone 073-0518391 For more information about the recruitment process you are welcome to contact our recruiter Peter Blixter, +46-72-2373202
Trade Union representatives in Sweden via Vattenfall 's switchboard +46 8 739 50 00.
Rolf Olsson (Akademikerna), Simon Salomonsson (Unionen), Cecilia Bodin (Ledarna) , Mikael Mukka (SEKO)
We welcome your application in English no later than August 20h, 2023 Selection and interviews are ongoing during the period, so do not wait to submit your application. We only accept applications through our website.
At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information.
The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.
Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classed the final candidates might be subjected to a security vetting process, according to the Swedish legislation.
We look forward to receiving your application!
Så ansöker du Sista dag att ansöka är 2023-08-09
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Vattenfall AB (org.nr 556036-2138)
169 79 SOLNA
Arbetsplats Solna - Vattenfall
Jobbnummer 7952224
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