Board and Leadership Service Specialist
Nasdaq / Organisationsutvecklarjobb / Stockholm
2017-03-22
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➡️ Klicka här för den senare publicerade platsannonsen "Board and Leadership Service Specialist" (publicerad 2017-08-15) ⬅️
Visa alla organisationsutvecklarjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Nasdaq i Stockholm,
Umeå eller i
hela Sverige Your responsibilities and activities:
Manage day to day client requests, ensuring that questions/concerns are addressed in a timely and accurate manner
Provide training and on-going support for Directors Desk and MeetX
Monitor and expand usage of Directors Desk and MeetX via proactive outreach
Work closely with Sales/Account Managers in devising strategies to retain revenue, and highlight at-risk situations
Manage relevant product migrations, including training on new product / workflows / enhancements and support during the migration process.
Identify potential upsell opportunities within client base
Work with internal stakeholders (Product Management, Sales, Commercial Management) to address and represent any market-specific user needs and requirements
Participate in ad-hoc projects with the view to improve client satisfaction, client retention and growth, education and internal workflow
Education, Professional accomplishments, and Certifications:
Excellent written and verbal communication skills in Swedish, Finnish and English
Previous B2B experience is mandatory
Corporate governance workflow knowledge
Financial markets & market data knowledge
Skills, Requirements and Competencies:
Good Microsoft suite skills
Excellent presentation & training skills
Willingness to stay up-to-date with technology, product, and financial innovations
Strong interpersonal & communication skills
Ability to handle frequent change
This is a regular full time position located in Stockholm, Sweden or Helsinki, Finland. Desired start date is as soon as possible. As the selection and interview process is ongoing, please submit your application in English as soon as possible.
Nasdaq, the creator of the world's first electronic stock market, is the world's largest exchange solution company providing top of the line trading and clearing technology. Our technology powers more than 85 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions across six continents
As a Board and Leadership Service Specialist you will be responsible for managing post-sale customer relationships for Corporate Solutions, Governance/Board & Leadership services in the Nordics.
Your goal is to ensure Corporate Solutions reaches outstanding customer satisfaction scores and client retention targets by educating clients on Directors Desk. You are comfortable training & interacting with clients at all levels of an organization remotely or in-person. You either have good knowledge of Corporate Governance or an aptitude to learn quickly workflows & applications related to the industry.
You will be working from our Stockholm or Helsinki office alongside sales and account managers of Corporate Solutions.
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law
Publiceringsdatum2017-03-22Så ansöker duSista dag att ansöka är 2017-04-05
Klicka på denna länk för att göra din ansökanFöretagNasdaq
AdressNasdaq
Tullvaktsvägen 15
11556 Stockholm
KontorsadressTullvaktsvägen 15
Jobbnummer 3389911
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