Be our new Nordic Consistency Manager!
Teleperformance Nordic Stockholm / Organisationsutvecklarjobb / Stockholm
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hela Sverige Teleperformance är världens ledande leverantör av outsourcing CRM och kundservice. Vi erbjuder överlägsna resultat i att hantera företags kundservice och teknisk support. Teleperformance grundades i Paris, Frankrike 1978 och är ett globalt företag med en närvaro i 65 länder med mer än 217,000 anställda på 340 kundservicecenter. Teleperformance Nordic AB har kontor i Danmark, Finland, Norge, Sverige och i Chania på Kreta. I norden arbetar cirka 2,000 medarbetare. För mer info besök
www.teleperformance.com ,
www.teleperformancecareer.com .
ABOUT TELEPERFORMANCE NORDIC AND OUR MISSION
Teleperformance Nordic is part of the multinational Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management.
Teleperformance Nordic has contact centers across the Nordic region in Sweden, Denmark, Norway and Finland, with nearshore services available in Greece.
Our team of approximately 2,000 colleagues are fully committed to the success of our partners, and our passion is to provide our customers with an outstanding experience at every opportunity. We focus entirely on what we do best, adding value to our clients' service by delivering creative and tailored solutions to meet all of their customer needs. We offer innovative contact center solutions, representing the most prestigious Nordic and international brands.
ABOUT THE ROLE
Our Nordic Consistency Manager should be a person with a strong background in ISO standards, coordinating audits, project management, process management and client implementations. We believe that this role would be a really great fit for someone with a systematic, disciplined approach to your work. You enjoy using your communication skills to ensure our company works seamlessly together and is consistent with our central processes and external standards.
Responsibilities:
- ISO 9001, ISO 27001, ISO 14001 Owner/Facilitator - You will coordinate, prepare and execute yearly management reviews for internal and external audits.
- Group wide internal standards expert - You will become our in-house expert on our main internal standards. You will also support process alignment to our operational framework and coordinate/participate in audits.
- Project management - You will frequently set up improvement projects or head up implementations of new clients.
- Process handbook management - You will support our process owners to ensure we use efficient and beneficial procedures in our company.
Skills & Abilities that we believe our Consistency Manager should have:
- Great project management skills - Setting up improvement projects or heading up implementations of new clients require good experience in project management.
- Certified in the relevant ISO-standards - Experience from implementing and working on an ongoing basis with ISO 9001, 27001, 14001 preferred.
- Good knowledge of COPC - COPC is an integral part of our operations
- Good technical skills - MS Office and reporting tools are strong daily tools used in this role
- Good English languages skills. A lot of your communication with colleagues and clients will be in English (written and spoken), including much of your documentation and reporting. It's essential that you feel comfortable using English in your daily job.
- Being decisive and focused on solutions! Managing projects and driving our processes forward demands someone who is confident in making decisions and driving action plans to completion.
- Strong communication skills - You will be in constant, proactive contact with colleagues. We believe good listening skills and good communication skills are needed to ensure successful teamwork and progress.
Does this role sound like the perfect role for you?
Apply today! The position is full time, permanent, and stationed in Stockholm, Sweden. As the role is Nordic, there is a frequent need for travel across our region to support our sites and staff. For the right person, this could develop into a role on our management team who reports directly to our Nordic CEO.
For any questions regarding this position, kindly contact Camilla Häggroth, +46 08-610 22 00
ABOUT TELEPERFORMANCE
Teleperformance Nordic is part of the multinational Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services).
Teleperformance Nordic has contact centers across Scandinavia: Sweden, Denmark, Norway and Finland, with nearshore services available in Greece.
In 2016, Teleperformance reported consolidated revenue of EUR3,649 million (US$4,050 million, based on EUR1 = $1.11). The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group's performance in corporate responsibility.
For more information:
www.teleperformance.comVaraktighet, arbetstid
100% tillsvidareanställning
Publiceringsdatum2017-07-11ErsättningFast
Så ansöker duSista dag att ansöka är 2017-08-11
Ange följande referens när du ansöker: 2017/117
Klicka på denna länk för att göra din ansökanKontaktCamilla Häggroth +46 70 213 96 20
FöretagTeleperformance Nordic Stockholm
AdressTeleperformance Nordic Stockholm
St Eriksgatan 115
11385 Stockholm
KontorsadressSt Eriksgatan 115
Jobbnummer 3601254
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