3rd line support to global company in Väröbacka!
Adecco Sweden AB / Supportteknikerjobb / Kungsbacka
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hela Sverige Visa alla jobb hos Adecco Sweden AB i Kungsbacka,
Mölndal,
Göteborg,
Härryda,
Partille eller i
hela Sverige Are you used to work in 3rd line support and ready for you next challenge? Have you been working in SCCM top admin systems and with ITIL processes? Then we have the position for you at an exciting company in Väröbacka!
About the job
The company that 's looking for an IT-technician operates within nuclear and is in need of a 3rd line support. The person they are looking for have experience from IT- and/or user support and have very good experience from working with problem management for complex and department overlapping technical issues. In this role you will be in charge of:
• Manage all kinds of tickets within IT infrastructure
• Install and deliver IT-equipment and IT software to customers
• Analyze, classify, document and solve tickets received from the ticket tool or send the ticket to other support groups when necessary
• Forward tickets to correct support groups in Client Service, other departments, or to external/outside services, which means that you will coordinate and cooperate with different specialists to solve problems
• Take care of customer issues with a positive attitude and high quality
• Work with their international ticketing system and remote support systems
• Base your work on ITIL processes
• Manage complex end-user support.
About you
We are looking for a person who are loyal, service minded, independent, flexible and structured. You are used to Communicate with technical experts as well as with end users/customers and like working within a team and sharing personal knowledge with your teammates.
Important for this position is:
• at least 3 years experience from IT- and/or user support and very good experience from working with problem management for complex and department overlapping technical issues.
• Overall hardware and software skills (printers, hardware, software, networks, servers, data bases, etc.)
• Microsoft Certified (MCSA or MCSE, minimum MCP)
• Knowledge of a variety of Windows related software products
• Knowledge about data administration; (Tickets, Assets, Active Directory, Licenses)
• ITIL knowledge
• Basic knowledge of business applications
• Good communication skills in your local language, as well as English (botwritten and spoken)
• Knowledge of the different costumers/Business units
• Knowledge about Service catalogue/Service Level Agreement, Self Service Portal, Organization
• been working within SCCM top admin systems with, system maintenance, network dependencies for PXE and boundaries, security delegation
• been working in software maintenance, for example importing packages, creating deployments, testing and performing rollouts.
• been working with software updates, for example downloading and deploy updates and handle test groups.
• been working with OSD/Hardware, for example maintaining the client installation task sequence and troubleshooting when installations fails. Testing is also an important task. Microsoft Deployment Toolkit (MDT) knowledge is part of this bullet as well.
• have been working with group policies. Knowledge needed for both maintaining GPOs and for troubleshooting.
• Bitlocker, general knowledge on Bitlocker and the management tool.
We will place great emphasis on personal suitability.
About the employment
The employment as 3rd line support will be as a consultant with immediate start. The employment will be within Adecco Sweden. The assignment will go on until 2017-06-31 but with very good possibility for extension.
Adecco is the world 's largest company within recruitment and staffing. In Sweden we are located in about 50 cities and have 5,000 employees. Our size means we have clients in most industries and a employment as a consultant with us often leads to both your social and professional network grows. Then we at Adecco works with many attractive companies that use us for their staffing is also the chance that you are offered services that never reach the open market.
Of course we have a union contract. We want you to feel safe and we offer wellness grants, discounts etc. For you to feel safe you are covered by insurance and occupational healthcare.
About the application
The position is to be filled immediately, and, for that reason, work with recruitment is being done on a continual basis during the application period. If you are interested, you should apply as soon as possible. You apply by registering via the form below. Attach CV and cover letter. Please send your application forms in English.
The first step in our recruitment process is that you will get one or more tests sent to your e-mail. Adecco uses the tests as part of the process in order to make such a quality-assured and fair assessment as possible. The recruiter then goes through the applications received continuously and makes a first selection. If you have the profile we are looking for, you will be contacted for a telephone interview. Those who pass this stage of the process will be able to come to Adecco and meet the recruiter for a personal interview.
If you have questions about the service or the recruitment process you are welcome to contact the recruitment manager Ida Matthiasson at 031-725 45 44.
We look forward to your application!
Varaktighet, arbetstid
Heltid Visstid
Publiceringsdatum2017-01-13ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-01-30
Klicka på denna länk för att göra din ansökanKontaktIda Matthiasson 0317254544
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Södra Torggatan 18
43430 KUNGSBACKA
KontorsadressSödra Torggatan 18
Jobbnummer 3261672
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