2nd line Support Agents - Bwin Games AB - Supportteknikerjobb i Stockholm
2nd line Support Agents
Bwin Games AB / Supportteknikerjobb / Stockholm
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Second Line Support - Customer Service Games

bwin Games AB, a subsidiary of bwin Interactive Entertainment AG, is a world leader in digital entertainment with a focus on poker. It develops and markets everything from stand-alone products to turnkey solutions in poker and casino games for digital media. The company owns one of the world's most popular poker networks, Ongame Network with around 12 million registered players and several own gaming sites, including PokerRoom.com.

The bwin Group offers sports betting, poker, casino games and soft games, as well as audio and video streams on major sporting events like, for example, the German Bundesliga. The bwin Group has approximately 11 million registered customers (of which 7 million are so called "play money" customers). The parent company, bwin Interactive Entertainment AG, has been listed on the Vienna Stock Exchange since March 2000 (ID code "BWIN", Reuters ID code "BWIN.VI"). All details about the company can be found on its investor relations website at www.bwin.ag .

For our office in Stockholm we are looking for new members to join our Second Line Support team.

Responsibilities include, but not limited to the following:

2nd line Support
* Daily handling and resolving of escalated technical poker and casino related issues from business partners by email and telephone within defined service levels
* Incident control and qualification
* Be part of improving incident process, tools and documentation
* Incident communication internally and externally
* Major duties include communication and investigation of issues in both technical and functionality areas
* Meet quality standards and support targets set on both an individual and group level
* Shift work in a busy 24/7 contact centre

We are looking for individuals who ideally have customer service experience from previous employment within the gaming industry or similar. You must be competent and confident with the English language, both oral and written. Swedish and/or a second language are a merit.

The position also requires technical ability; preferably you have experience from helpdesk or computer support. If you have experience of handling customer contacts through e-mail that is considered a merit. You are goal orientated and capable of working under pressure to tight timescales. You are also able to manage multi-level relationships and prepare responses to customer requirements.


Full time.

Fixed salary and overtime compensation.

Telefonnummer: 08-56247000



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