1st line Application Support
Magna AB / Supportteknikerjobb / Göteborg
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hela Sverige Publiceringsdatum2016-03-07Dina arbetsuppgifterThe Application Support Agent carries out 1st line support and is responsible for providing application support services to dealers according to the Service Level Agreement. This requires communication with different global sites and departments as well as external customers, suppliers and partners. The department supports a great number of dealer applications and several are business critical. They are responsible for keeping track on the Service Requests, keeping the customer informed and making sure that the customer is satisfied with the delivered solution.
Key responsibilities:
• Support customers by managing incidents and requests
• Analyzing and resolving incidents
• Identifying potential solution for the defects
• Knowledge management by documenting and sharing knowledge
• Status communication to customers and stakeholders.
• Provide improvement suggestions to make delivery better
Kundföretaget
MAGNA is now looking for technical support for our client.
ProfilIt is absolute necessary that you are fluent in both written and spoken Finnish, Swedish and English and also understands spoken and written Danish and Norwegian. You have the ability to take on tasks, apply solutions, understand documentation and follow routines as well as implementing solutions and making sure that each and every case is handled. You are a self-going driving force with high social competence. You are service minded with customer focus. You have to have the ability to establish and maintain good relations.
• General IT knowledge
• Experience relevant in Dealer Support
• Strong customer focus
• Fluent in both written and spoken Finnish, Swedish and English and also understands spoken and written Danish and Norwegian.
• Working experience with Application support
• Collaboration mind-set within and across teams
• Socially competent
Start: 2016-04-01
Duration: 2017-06-30
Location: Gothenburg
Work load: 100%
Working language: Swedish, Finish and English
Vårt företag
MAGNA is a partner that helps companies develop, challenge and improve the organizations in staffing solutions and recruitment missions. We help our customers with everything from junior positions to managerial and specialist roles. Our areas of expertise include HR & Payroll, Accounting & Finance, Customer Service & Administration, Marketing & Sales, IT & Technology, Trade & Logistics, Industryl.
We strive for a diverse workforce and welcome diversity in our applications regardless of disability, gender, ethnicity, age and sexual orientation.
We are an authorized recruiting partner with collective agreements and insurances.
Every human being has an amazing potential. It is important to take advantage of everyone's skills and offer them the opportunity to achieve their dreams. Through diligence, well-functioning recruitment processes and expertise, we help people and businesses to come together and succeed together. For a better world!
Varaktighet, arbetstid
Heltid tillsvidareanställning
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2016-04-01
Vi föredrar ansökningar via webben
Ange följande referens när du ansöker: 6662
Klicka på denna länk för att göra din ansökanKontaktFrida Bergman
frida.bergman@magna.seFöretagMAGNA AB
AdressMAGNA AB
Industrigatan 4 A
11246 Stockholm
KontorsadressIndustrigatan 4 A, Stockholm
Övriga kontaktuppgifter Jobbnummer 2709001
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