Your future is calling - Team Leader - Convergys
Convergys International Nordic AB / Försäljningsjobb / Helsingborg
Observera att sista ansökningsdag har passerat.
Visa alla försäljningsjobb i Helsingborg,
Bjuv,
Åstorp,
Höganäs,
Landskrona eller i
hela Sverige Visa alla jobb hos Convergys International Nordic AB i Helsingborg Due to further expansion, Convergys are now looking to hire a Team Leader.
Are you skilled in providing excellent customer experience? Are you able to take appropriate decisions during a hectic tempo? Do you like to see development in others and to coach, communicate and promote good teamwork? Now we have the right position for you!
What will your day look like?
You will lead a team of 18-20 Support Associates, providing them with support and helping them develop in their role. You have the operational responsibility of your team?s performance and insuring that the client's targets are met.
Some of your responsibilities as a Team Leader:
• Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring, providing input into selecting, training, developing, and completing performance appraisal of work group(s), in accordance with the organization?s policies and applicable legal requirements.
• Effectively interact with team members while demonstrating a genuine interest in team members, maintaining open lines of communication with team members, and being an advocate for team members.
• Coach and mentor Support Associates on their performance to ensure goals are set for their personal and professional growth and development. Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.
• Communicate positive, as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive, and encouraging all team members in incremental performance improvement. Maintain open communication with all team members. Act as a resource for answering questions, resolving product and policy questions.
• Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.)
Who will be suitable for the position?
Do you enjoy being the one who support others and to see them develop in their roles? Have you demonstrated the ability to coach and grow others? Do you have a proven track record from achieving results? Are you flexible and can adapt quickly to changes?
You need to have:
• previous experience from a role within leadership
• fluency in English and Swedish
We prefer you to have:
• experience from a call center
• a couple of years experience from customer service or sales
• a university- or college degree.
You have good knowledge of software applications and skills in verbal and written communication in order to analyze, interpret and address customer needs. You are structured, analytical and have a good judge of character. Good planning, organizing and problem-solving skills are essential for success in the role. If you have knowledge in either Norwegian and/or Danish it will be appreciated.
What do we offer you?
We understand that our company's success lies in the personal success of each of our team members, so we make every effort to encourage, mentor and inspire our employees to take the next steps in their careers. Our commitment to career growth isn't just something we talk about - it's something we believe in.
You will be offered an attractive salary, great colleagues and an international environment. Convergys offers support in 47 different languages from more than 150 sites across the globe. For the right person, the possibilities are endless.
Publiceringsdatum2015-03-03Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
elin.holm@convergys.comKontaktIvan Markovic, Operations Manager +46 735 181 189
ivan.markovic@convergys.comFöretagConvergys International Nordic AB
AdressConvergys International Nordic AB
Rönnowsgatan 8
25225 HELSINGBORG
KontorsadressRönnowsgatan 8
Övriga kontaktuppgifterTelefonnummer: 042-4957700
Faxnummer: 042-4957001
Jobbnummer 2189324
Observera att sista ansökningsdag har passerat.