Would you like to lead a service and repair unit of a computer c
Staffup Sverige AB / Elektronikjobb / Danderyd
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Service & Repair Coordinator
General Description
The Service & Repair Coordinator role is used to have an appointed person within the Tech Support & Repair organization that has a primary focus to ensure repair quality and priorities and lead times for our customer devices going through the Repair or replacement process. The role is also to be the team lead for the Service Technicians in the team managing the allocation of resources and ensuring tools and processes are adequate for an efficient workflow.
Responsibilities
The Service & Repair Coordinator is responsible for the following areas listed below.
• Resource planning for daily activities within the team of Service Technicians.
• To be able to perform approved repairs on all the Tobii devices handed over to the responsibility of the Service and Repair department.
• To participate in the hand-over of a new or changed Tobii device to the Service and Repair process from the Product engineers.
• To educate and assist other Service Technicians to spread competence
• To manage and be responsible for the spare part plans for respective products to ensure that repairs can be performed throughout the planned product life cycles.
• To manage the warehouse for spare parts continuously, regular inventorying, placement of orders to the Purchase department.
• To provide follow-up on the key performance indicators for the Repair process to the Tech Support Manager, provide follow-up on the trends of types of repairs and problems seen within the department and ensure that these are escalated to the responsible Product Engineer
• To address any tool or process improvements in order to improve the Repair process and the daily work of the Service Technicians.
Product Quality
• To provide input together with the Service & Repair Coordinator to Product Engineering from a service and repair perspective
• To provide input from the team and from customers on the specific products to the Hardware R&D team
• Assist Tech Support Manager aka Process owner in ensuring compliance to external regulatory aspects of Repair processes
• To collaborate with other Tobii Repair centers and align processes and tools together with the Tech Support Manger
• To assist the Tech Support team, who have primary customer contact with follow-up on ongoing repairs and replacements, to be able to give status and lead times to ensure customer satisfaction and flow of information.
• To provide support to the Service Technicians in the Repair team with activities related to administrating and prioritizing the incoming work load.
Authority
• To change priority of Repair or Replacement orders throughout the whole process from Inbound logistics to Outbound logistics.
• To address and escalate questionable cases of Warranty void once devices are inspected after arrival
• To escalate when product quality improvements are not adequately addressed
• To approve a hand-over for a new or changes device from Product Engineering from a service and repair perspective.
Organization & Reporting
The Service and Repair is part of the Tech Support team and reports to the Tech Support Manager. The Tech Support team belongs to the department Operations under Business Area Common.
Deliverables
• Report support KPI:s trends and analysis to Tech Support Manager regularly
• Upon request produce statistics on Repairs and Replacement.
• Training on new products or routines to Service Technicans
Knowledge & Skills
• Deep technical understanding of computers
• Knowledge of IPC-A-610 or equivalent acceptance standard for surface mount electronic assemblies
• Experience of visual inspection and test on electronic assemblies
• Experience from service or repair work within high tech products
• Good understanding of the Tobii products Warranty policies
• Good understanding of the Warehousing process
• Good understanding and knowledge of the ERP system
• Understanding of the repair and replacement type cases in the Case Management process and the Salesforce implementation of it in order to perform follow-up from start to finish of these case types.
Talents
• Service minded and customer oriented
• Thorough and organized
• Leadership skills
• Positive and socially talented as there are many communication aspects in the role
• Not afraid to dive into details and also work as part of the team repairing units when the workload demands it.
Publiceringsdatum2012-05-23FöretagetOur client is a Swedish company but with customers mainly in other countries worldwide. It is therefore important that you master English and Swedish fluent in both spoken and written. We have had a long collaboration and our hired consultants are very saticfied to work there. They are a very good employer that takes care of its employees.
Om företagetStaffUp/RettBemanning is the largest franchise based recruitment and staffing agencies in Scandinavia. The core business is recruiting for permanent positions, and the negotiation of agency staff, to all areas of business and public sectors. Our goal is to be the best employers and recruitment partner for our employees and customers. StaffUp/RettBemanning currently has more than 40 locally led and owned offices in Norway and Sweden.
Så ansöker duSista dag att ansöka är 2012-05-28
Ange följande referens när du ansöker: 726
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Klicka på denna länk för att göra din ansökanKontaktFöretagStaffUp Sverige AB
AdressStaffUp Sverige AB
Norra skolgatan 8A
21152 Malmö
Jobbnummer 1251133
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