Workspace Management Technician
Maersk Sverige AB / Supportteknikerjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Maersk Sverige AB i Göteborg,
Munkedal,
Strömstad,
Årjäng,
Stockholm eller i
hela Sverige Workspace Management (WSM) Technicians is part of a lean empowered Account Management team that provides a strong, focused IT management and representation in the business. The WSM Technician?s primary focus is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling etc.
As part of the Account Management team, it will be important that the WSM Technician establishes good working relationship with the Maersk Line business and other APMM Business Units where these are supported, and provides best in class customer service within the framework of Maersk Line IT processes, standards and architecture.
Specific Responsibilities:
Workspace Management
• Provide onsite support to Maersk Line and other APMM Business Units (as appropriate) for incidents that cannot be resolved remotely
• Desktop management
• Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)
• Support and advice for Facilities Management/Office Services regarding office move planning
• Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
• Server housing support and management
• LAN cabling troubleshooting
• On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed ? this will require some travel)
• Ensure that Maersk Line IT standard processes are followed for services provided
• Ensure that agreed Service Levels are met
• Provide a best in class service to our business customers.
• Provide VIP support to selective customers as per SLA and agreement
• Procure requested hardware according to Maersk purchasing procedures
• Support general OS/MS Office/other application running problems or corruptions
Vendor Liaison
• Coordinate with hardware vendors in case of hardware failures or upgrades (PCs, Laptops, Printers) and manage through to resolution
• Management of equipment servicing through Maersk appointed vendors
• Close liaison with Global Service Desk (GSC)
Key skills required for the role:
Technical skills:
• Thorough knowledge of Microsoft Windows Operating Systems (XP)
• Thorough knowledge of APMM / Maersk Line standard desktop software including MS Office, Exchange/Outlook, IBM Personal Communications, MCS front-end etc.
• PC hardware and peripheral troubleshooting skills (including IP printers)
• Basic server and network troubleshooting skills
• Knowledge of File and Print services
• Knowledge of Active Directory
• Change management awareness
• Risk Management awareness
Soft skills:
• Time management
• Effective communication
• People skills
• Customer service
• Initiative
Language skills:
Fluent command of a Scandinavian language and strong command of English are required for this position.
Role Opportunities:
• Help implement global standard IT processes for service and support
• Pro-active participation in new regional ML IT Account Management team
• Develop core IT skills related to global support management
• Insight into local business practices and challenges worldwide
• Opportunity to implement an improvement project as part of a Green Belt certification
Publiceringsdatum2010-04-16Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2010-05-02
Please apply through our website at
www.maersk.com, attaching your CV and personal letter.
Ange följande referens när du ansöker: Workspace Management Technicia
KontaktPontus Kurol, ML IT Manager, +46 702 08 56 24, +46 31 751 1081,
pontus.kurol@maersk.comFöretagMaersk Sverige AB
AdressMaersk Sverige AB
Box 1115
40523 GÖTEBORG
KontorsadressMölndalsvägen 24, 3tr
Göteborg
Jobbnummer 628604
Observera att sista ansökningsdag har passerat.