We are currently looking for a Quality Manager - based in Stockholm, Sweden
Arval AB / Administratörsjobb / Danderyd
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hela Sverige Visa alla jobb hos Arval AB i Danderyd,
Stockholm eller i
hela Sverige Fully owned by BNP Paribas, Arval was founded in 1989 as a specialist in full-service vehicle leasing and new mobility solutions for its customers, ranging from large international corporate groups to smaller companies and individual retail clients. More recently, we have diversified our business to become a key player in integrated mobility, addressing a wider audience that includes drivers and private individuals.
As part of the Commercial, Personal Banking & Services division within BNP Paribas Group, we benefit from a worldwide network, which has played a key role in our international growth. Our 8,000 employees operate in 29 countries, and we lease over 1,700,000 vehicles.
The main missions is to increase quality standards and employee awareness of service quality and customer experience in Arval Sweden.
Main responsibilities:
Customer Experience & Quality
Focus on service culture
Manage client feedback, teams performance and quality systems.
The "quality" culture
Promote and facilitate Quality policies
Manage quality communication
The voice of the customer
Manage satisfaction surveys (NPS) and promote internally
Performance monitoring
Implementation of appropriate quality KPIs
Complaints management
Share and adopt best practices
Ensure quality standards
For this role, the successful candidate should:
Analytical and structured thinking
Open minded, curious about new ideas, initiative spirit
Ability to influence stakeholders
Team spirit and delegation
Customer centric, ability to lead process improvement and implement cross departmental changes
Clear communication with all levels and strong interpersonal skills
Dynamic, very well organized and result driven
Experienced in working with a framework of a Corporate center and international environment
Knowledge of Operational Lease market is a plus
To apply for this role, please submit a current CV
Så ansöker du Sista dag att ansöka är 2024-04-07
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Arval AB (org.nr 559026-7992)
Vendevägen 89 (
visa karta)
182 32 DANDERYD
Jobbnummer 8569519
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