Warranty Engineer
Volvo Group / Maskiningenjörsjobb / Göteborg
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hela Sverige Warranty Admin/Engineer at Volvo Penta NordicLove challenges, creative and get truly motivated in helping customers, our organization and my team to succeed.If these are words that describe you, then we might just have the perfect role for you!Volvo Penta knows the importance of building a life cycle relation with our customers as we believe this is the key to success. Working as a Warranty admin/engineer you will contribute to this by offering the support needed to all our customers within our market as well as contribute greatly internally at Volvo Penta Nordic.Main activities and responsibilities:Your main task within this role is to secure a fast and qualitative support for our customers as well as manage and improve the warranty claim process and processing day to day warranty claimsClaim evaluation (analysis, approval and / or rejection on technical / commercial groundsMonitor the warranty process & KPIs through data analysis of warranty statisticsActively drive continuous improvements of the warranty and product registration processes and systemsTrain and inform Business Partners (and internal staff when needed) in the warranty process and systemTogether with the Market Support Manager, Plan and perform warranty audits at the MU Business PartnersSupport (second line) to warranty system users on a local levelWhen instructed by the Market Support manager, the warranty engineers shall support technical requests from Business PartnersYou will have both an operative role as well as be a part of developing our strategy to create an even more valuable support to our customers as well as internally. As we always put our customer and team members in focus, a service minded and a problem solving attitude is central.What can we offer?You will be a part of a global team and work in close cooperation with colleagues within many other functions, areas and countries. We trust our colleagues to do their best and we always value and encourage opinions and ideas. So if you like and enjoy challenges, if you are business minded and see change and transformation as a source to inspiration then we are sure that you will be a great benefit to our team.As you will work mainly with warranty issues within the Nordic countries, the role requires some travelling, mainly within Sweden, Norway and Denmark but Finland and Baltics as well.Required knowledge, experience:Technical engineering degree or gained equivalent experienceTechnical Swedish and English (written and spoken)Good skills on IT toolsAftermarket business experience is an advantagePersonal qualities:A passion for technical solutions and a strong analytic and problem solving skillsGood negotiation skillsTeam oriented and with the ability to work aloneAbility to manage occasional peaks in workloadBut most of all you who have the passion and interest within the area of the technical and analytical aspect of warranty and the eager to learn more within this field as we believe that your attitude is the most important and valuable asset to us.If you are action oriented, flexible and love challenges, then please send your application because we are hoping to hear from you!For further information, please contact:Pernilla ArslanVice President Market Support ManagerRegion EuropeTelephone: +46 31 323 8231
Publiceringsdatum2019-05-17Så ansöker duSista dag att ansöka är 2019-05-31
Klicka på denna länk för att göra din ansökanFöretagVolvo Group
Jobbnummer 4794772
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