VP Customer Success

Loop54 / Ekonomichefsjobb / Stockholm
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Loop54 is rapidly becoming a game-changer in the business of e-commerce. This equals a lot of fun, but also a lot of things to keep track of at once, thus we are growing our team. Do you want to help us be the best product search option with the best customer care out there?

The only way for us to become successful is by making our customers successful when using our product. The Customer Success function manages the customer journey from onboarding, implementation, training and support to adoption, advocacy, up-sell/cross-sell and renewal. The team has 4 highly motivated members today and we are looking for an experienced leader who can take the team to the next level.

So, what's it like to work at Loop54? We value high degrees of responsibility and autonomy. We strive to work transparently throughout the organisation and we always have a humble approach to questions or feedback from colleagues. We appreciate teamwork, diversity and equality. And, most importantly, we have fun at work!

As VP of Customer Success you will be the head of the Customer Success team and a part of the Loop54 management team. Your responsibility is to ensure that the team works in structured way towards making sure that our customers get as much value as possible out of using our products and services. This work will include (but not be limited to) mapping out the customer journey together with the team, making sure our customers can get live and kicking with our product, focused drive towards KPIs such as churn, renewal, referral, NPS score, onboarding time etc, proactively work to make sure the team has the right tools and resources to reach its goals, map our future needs and goals.

Requirements
We want you to be...
• a strong leader with relevant leadership experience and training
• someone with a passion for customers
• unafraid to get your hands dirty to solve problems for customers
• interested in technology
• able to understand and explain complicated things
• fluent in swedish and english

Beneficial
We hope you have...
• previously worked in a B2B customer facing role, ideally within e-commerce or Saas
• worked as e-commerce manager
• a background in leading/managing technical integration projects
• led projects where all or part of the delivery included data analysis
• previous experience from working in a management team

The next step in your career!
Loop54 is a search software-as-a-service (SaaS) used by Ecommerce and Marketing managers to increase sales and conversion rates by improving the site-search Customer Experience (CX). Characterised by unparalleled search results relevance, personalization and automation, Loop54 can be implemented within days via a REST API.

At Loop54, you will have the opportunity to join a strong team at an exciting time. Our journey thus far has taken us through the initial stage where everything is uncertain to the point where we have some really large customers - including SIBA, Coop, Telia, Office Depot and Gina Tricot - and a product search engine that outperforms everything else on the market.

Backed by investors, it's now time for us to hire great people to get us where we want to go.

Publiceringsdatum
2017-11-11

Så ansöker du
Sista dag att ansöka är 2018-01-31
Klicka på denna länk för att göra din ansökan

Kontakt
Björn Sundman bjorn@loop54.com

Företag
Loop54

Adress
Loop54
Barnhusgatan 20
11123 Stockholm

Kontorsadress
Barnhusgatan 20 6TR

Jobbnummer
3797489

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