VOC Analyst
OIO Väst AB / Datajobb / Göteborg
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hela Sverige Avinode is looking to add another "Noder" to their growing business and are now looking for a Voice of the Customer Analyst to join the CX-team in Sweden. You will have the flexibility to work from the Gothenburg office or remotely, whichever suits you best. Your addition to the team will bring valuable analytics and insights in regards to CX on all Avinode platforms - Avinode Marketplace, Schedaero and Paynode.
Voice of the Customer (VOC) is the systematic approach for collecting customer feedback, mining that feedback for insights, and then incorporating the insights into business decisions. You use a framework of listening points, analysis tools and engaging reporting to be a credible and powerful voice of the customer, holding the business accountable to making improvements in customers satisfaction on critical customer touchpoints.
Together with your CX Specialist colleagues, you will tackle problems and improvements in order to bring value to your customer facing colleagues. Your contribution will be executed by working with Power BI, the database and using tools like Pendo, to create reports and present findings in the best possible way. You will also bring your opinions and expertise to workshops or business case presentations to further extend cross-functional collaboration and by extension a great overall customer experience.
Responsibilities
Manage customer feedback data and monitor 'hotspots' of customer experience across allocated journeys
Use analysis tools to understand customer voice across listening points including customer feedback
Monitor triggers of experience changes including major releases, product launches and outputs from team members
Consolidate multiple sources of customer voice and evidence in engaging and stakeholder appropriate formats
Ideal candidate
Experience working in a digital/SaaS company
2+ years' of experience in a VOC analyst or data role
Experience of working in Power BI
Great with analytics - capable of understanding and analyzing metrics in order to turn these into valuable insights
Communicating fluently in English - written and spoken
To become a "Noder" you have to be flexible and able to handle ambiguity. You can produce high quality deliverables in support of customer experience excellence and retention while also defining product ROI for clients and presenting this with the help of great communication abilities.
Employment
This is a recruitment process meaning you will be hired by Avinode directly and OIO acting as a recruitment partner with all questions regarding the role going through us.
Additional info
Employment type: Full-time, office hours with a flexible schedule
Location: Gothenburg/Remote in Sweden
Contact: Dino Segetalo -
dino@oio.seAbout OIO
Our passion is to help you find the right role and workplace. At the same time, we are aware of the fact that you are picky and choose carefully before taking your next career step, we would do the same. That is why we are dedicated in making sure we get to know you and your ambitions during the recruitment process. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, uncomplicated employment conditions and a present leadership, we strive to help you grow professionally. In this way, we aim to become an obvious career partner for you. We are as picky as you are.
Ersättning Månadslön - Fast lön
Så ansöker du Sista dag att ansöka är 2023-09-30
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "oio194".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare OIO Väst AB (org.nr 559351-5835),
https://oio.se/ Arbetsplats OIO - Göteborg
Jobbnummer 7949585
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