Vizrt is looking for a support engineer to our Global Support te
Vizrt Sweden AB / Supportteknikerjobb / Stockholm
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hela Sverige Vizrt creates leading-edge content production tools for the digital media industry, from award-winning 3D maps & graphics to integrated video workflow solutions and publishing tools. Vizrt has customers in more than 100 countries worldwide including BBC, CNN Fox, OBS, ZDF, ORF, TV4 and the list keeps growing.
Further information about the company can be found at
www.vizrt.comSupport Engineer EMEA, Broadcast Graphics
The overall responsibility of a Support Engineer at Vizrt is to as part of our Global Support team provide support to our customers, and always keep the best interest of Vizrt in mind. The Support Engineer reports to his Support Manager and works with the manager and the rest of the team on the support tasks to be done. The Support Engineer works independently as well as in team and takes full responsibility on providing a good service to our customers.
Typical tasks as a Support Engineer is to provide assistance with questions, make recommendations, trouble shoot technical issues, deliver workarounds, report issues to our R&D departments and deliver solutions for our Broadcast Graphic systems and solutions, such as Virtual Studio sets, Multi-screen control via Viz Multiplay, Newsroom production with Viz Pilot and Trio, Viz Engine real-time 3D graphics, video ingest and playout, Weather and Maps. Most of the work will be done with remote access but there may be situation where traveling to customer will be necessary. The Support Engineer will mostly work with customers in the EMEA region (Europe, Middle East and Africa) but we work as a global team and have regular contact with customers and colleagues in other regions.
The Support Engineer must be able to have an effective dialogue with end-users, developers and technical staff both internally and externally. The position requires technical and communication skills. The Support Engineer may be required to participate in our "Follow The Sun" support program which means that regular weekend work may be required.
This time we are looking for a engineer with prior experience with our solutions and products.
Required skills
• 5+ years of Experience using and working with Vizrt Graphics products, including creating graphics designs and/or providing technical support to our customer base.
• Experience with system administration on Windows or Linux operation systems, Network Administration and Maintenance
• Good knowledge in classical media and IT Systems and Experience with digital media such as professional video and audio
• Self-motivated, responsible, and responsive to customer requirements.
• Comfortable in technically complex environments.
• Ability to adapt and do the right thing under pressure and tight deadlines in a complex environment.
• Excellent level of English, both writing and speaking.
Other desired skills / Attributes
• Design of broadcast graphics (2-D and 3-D)
• Knowledge on Digital Media Formats (Clip formats, Codecs, Compression)
• Operating in a TV environment (Gallery, Master Control Room or OB Van)
• Understanding of XML/XSL
• Experience in scripting
• Additional language skills like German, Spanish, Russian would be an advantage.
We offer an international and dynamic working place with a good measure of fun, and with constant innovation we create software and services that push creative boundaries and develop new ways of telling stories. Location for the position is in our office in Stockholm, Sweden.
If you have any questions about the position you are welcome to contact: Nicklas Jonsson, Head of Global Support EMEA,
NJonsson@vizrt.com, +46 736 33 57 06
Do you want to be part of our creative team? Please submit your CV and application as soon as possible. You can submit your CV in English. We're looking forward to your application!
Publiceringsdatum2019-02-12Så ansöker duSista dag att ansöka är 2019-02-28
Ange följande referens när du ansöker: Support Engineer GFX
FöretagVizrt Sweden AB
Jobbnummer 4609933
Observera att sista ansökningsdag har passerat.