UX Service Design Lead - Digital Lab at Volvo Trucks
Volvo Group / Maskiningenjörsjobb / Göteborg
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hela Sverige Are you a Service Experience Designer? Loving to solve the toughest of problems? So do we. And now we are developing a new function within Volvo Trucks - and we need you. Do you want to join us and set the digital strategy for the future?
This is us, your new colleagues:
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team.
Our team is:
The best team in the world. But also, of course, very competent and knowledge-sharing. We work with securing and driving efficient and business system development and implementation based on the business needs in Volvo Trucks. We secure a center of excellence for Retail Network development and are the "standard-bearer" for the customer retail perspective, which demands us (and you) to be great at communicating and a believer of a culture built upon transparency and trust.
What will you be doing?
Primarily, you will be forced to think outside the box. A lot. We will challenge you daily. But we promise you, you will learn SO much. You will work within multi-disciplinary teams to design, prototype and build multi-channel services. You'll be responsible for creating and designing both holistic and detailed user journeys and also new services from scratch. Some of your other responsibilities will be to:
• Support the delivery of complex service and product design projects
• Work within multi-disciplinary teams to design, prototype and build multi-channel services
• Design and facilitate research and insight programs
• Create and design of holistic and detailed user journeys and service blueprints that could scale
• Understand the supporting systems and organizational structures which uphold the current service and design imporvements, both digital product and process
• Facilitate experiments and design sprints to rapidly test and iterate prototypes
• Design new services from scratch
• Contribute to the design of a new service design framework and approach for the Volvo Trucks Digital Lab
• Collaborate with senior stakeholder groups to successfully influence long-lasting change
• Contribute to new business activity
• Take an active interest in the service design discipline and regularly share the subject with the broader team and the community
Curious? Having questions? Call us!
Victor Bayata, Vice President Digital Lab, Retail Development, Volvo Trucks +46 31 3233546
Magnus Bengtsson, HR Business Partner, Volvo Trucks, +46 31 3226285
And who do we think you are?
You are a team-player, like us. And you thrive when you undergo hard problem solving, i.e. time time spent navigating sector or organization complexity or designing for difficult to surface customer needs. We also need you to be excellent at communicating and of course, you need to have enough tech and digital know-how to be able to hold a high-level conversation with a technologist.
Key requirements:
• Experience of service design work that goes beyond the strategy and includes piloting and taking services live
• A strong understanding of user-centered design
• Facilitated a variety of research techniques, user appropirately and successfully
• Undergone hard problem solving, i.e. time spent navigating sector or organization complexity, designing for difficult to surface customer needs, surfacing user behavior challenges, or grasping tech opportunities
• Enough tech and digital know-how to hold a high level conversation with a technologist
• Strong, confident communication skills
• Comfort working closely with product designers and technologists
• Experience within industry and knowledge hereof is a plus
• Ability to design clear and creative frames to guide team
• Graphical and Visual design skills, including use of a diverse set of software, e.g. Invision, Adobe suite, OmniGraffle, Balsamiq, Axure, etc.
• Experience with planning and conducting user research, user testing, A/B testing and rapid prototyping
• Solid knowledge and experience with Agile software development
Are we the perfect match?
Do you like what you just read? Do you do love to drive prosperity, challenges and people? We are sure, and you should be as well - you, me and all our colleagues within the Volvo Group is our key to success.
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Publiceringsdatum2017-11-07Så ansöker duSista dag att ansöka är 2017-11-24
FöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 3789742
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